From the article: Customer Satisfaction Survey
We can all learn from the mistakes of others. Add your worst customer service experience to this list so others can learn from it and not make the same customer service mistakes in their business. Worst Customer Service
One lousy stinking rivet
- I find it hard to believe,that crocs couldn't send me one lousy rivet,upon my request,this is the 1st & last crocs I'll ever own,you sure know how to burn your customer base. Adios R.T.
- —Guest Ray tomkins
Running Away Fast...
- I recently used the Adidas Online Store to order a couple of garments. Paid for Next Day Delivery at a premium. 3 phone calls, an email and a series of lies to tell me that my goods were in transit I finally got a call 4 days later to advise that the products I ordered were not in stock.. It was the lies they kept telling me that annoyed, I know that Adidas has better inventory and distribution systems than that!
- —Guest Sharpehunter
Highly Frustrated
- I am very frustrated and disgusted with Verizon. Two weeks ago, I drove 45 minutes to the Verizon store to get a MiFi unit. Since then, I've been to the store 4 times and still no resolution as to why my MiFi isn't working. I've been talking to tech support who said he would call me back, and, I have yet to hear from him. I want it noted that if I must return this unit...as the first one was defective, I will NOT pay the rediculous $35 restocking fee. For a company so large, it's amazing that I can't get good quality service.
- —Guest Joy Stebbins
Terrible Service...Twice!
- My friends and I often go to a lounge/bar area in the summer time. My friend and I each ordered a pint of beer and we both got ID'd. My friend forgot hers but proceeded to tell the bartender that she has drank there before and the bartender told her it's a policy because if a cop walked in, he would see that maybe she didn't have an ID. So we understood and didn't mind at all. A young looking man was sitting at the table next to us and ordered a pint of beer as well. He was never asked for ID. After the waitress took his order I asked him if he was ID'd and he said he wasn't but he knows the waitress. I went and complained to the manager who has ID'd my friend the week before and service her alcohol. It just isn't fair that she said it's because a police officer may walk in and ID people yet the rule doesn't apply for the young man? This waitress gave us attitude from the moment we walked in. Sorry we can't give you male attention.
- —Guest Rain
Bad customer service
- I went to Burger King on 10.31.11 at 4:13 p.m. it was very slow in there with no customrers in the dinning room. I ordered three meals one being a kids meal and it took over 15 minutes to get my food. No customers yet a 15 minute wait! I was on my way to take daughter to work, they where slow and the dinning room was a mess with no clean tables to sit at. I wil have a hard time going back to the one I went to because waiting 15 minutes when its slow is not cool with me.
- —Guest Shawna Morgan
How to Fix Your Customer Service
- All of these issues are pretty bad but I think they could be fixed. If these companies had customer service surveys , they could somewhat easily fix these issues.
- —Guest BettyJ
Golden Chick has bad chicken...
- I walked into Golden Chick to order some fried chicken and as soon as I walked in, I was hit with a strong grease smell... not surprising. Then I see a lady in kitchen take some chicken out of the trash can, put it in a box, then hand it out the window to a drive-through customer... ewww! I walked out and will never go back there! Gross Chicken !
- —Guest kkb
Arbys Living Dead waiting on Customers
- The Arbys store on Sunset & Bronson in Hollywood, CA. has the worst service I have ever had in my life. There were at least 7 people working behind counter. One person working the counter, on person actually making the food, 3 people with head phones taking drive-up orders stumbling around, 2 people in the back laughing and talking. 5 customers waited almost 10 minutes while the counter girl waited on 1 man with coupons and special orders. 4 people including myself walked out after 10 minutes. The employees seemed oblivious, disorganized, in a coma, did not understand english and did not care there was a long line of hungry people. And did not have the first clue about service or working with dispatch. I will never go there again. This happened on 7/22 @ 4PM.
- —Guest Richard
Bad Service At Golden One
- The last time I went to Golden One was when I had the worst service I can get from them, I asked the clerk my balance and she told me. I told her I would like to withdraw some funds out of my acct. So once she finished with my transaction she started to count the money in large bills. I asked her if I can get some twenties and she rolled her eyes and got twenties and just gave me the money. I asked her if she can recount the money back to me and she said no count it out yourself. Wow !! What great service, I will never bank there again!!!!
- —Guest ELK GROVE,CA
5mth old couch leather ripping
- We bought our second leather couch from Art Van in and 5 mths we noticed rips in the leather along the seams like the leather is over stretched. We contacted Art Van and they sent out a tech who said it is not a manufacture defect. It is "how we are using the couch". Well, the only thing I do on this couch is sit on it in the evening. The rips are in odd places like the back corner. They are trying to blame it on how we are using it. Funny, our first leather couch from Art Van is perfectly fine after a couple of years and I guess we are sitting the proper way on our old one. It's insulting the way we were treated after we have been loyal customers and have spent our hard earn money there. A couch that is not even 6months old that cost $1, 700 should not rip when sat on. They offered to come out again to see if they could repair it but we would be responsible for that cost. The tech already told us it would just rip again if they tried to pull the leather even tighter to repair it. Really? It is absolutely disgusting the kind of customer service we recieived. To put the icing on the cake, we bought the leather warranty! That's a joke. A satisfied customers tell few people but an unsatified customer tells many. So take our experiecne into consideration when spending your hard earned money.
- —Guest trish
Lego In Pieces
- I needed some replacement Lego parts for an old kit I found in storage. I fond their website and placed an order for the parts ($2.55 for parts $6.50 for shipping! Anyway) 3 weeks latter the package arrives. Only they shipped the wrong parts. A call to their customer service line promised the faulted would be corrected and the new order would get to me in 3-4 weeks. 3-4 weeks later no shipment. Another call. Oh, very sorry, not only no ideam what happened but no record of the original order. Seems Lego is made in Poland and things get, well lost. Another 3-4 weeks go by. No parts and after yet another call lots of 'sorry about that sir' and, yup, no record of the lastest shipment going out. It is now April. This started in January. No parts, lots of excuses. I could have flown to Poland in less time.
- —Guest William
Lost Salesman
- Art Van in Chesterfield, TWP MI. Went to store to purchase furniture. Salesman approach, but looks as if he is just as lost as I am. I explain to him what I saw advertised on TV. He proceeds to show me their clearance section in the back. I'm telling him about the ad that states furniture with '50 inch tv. He is showing me a scratch and dent with a '32 inch tv. I get fed up and ask for a manager. The manager shows me what was on the show room floor as advertised. TV IS INCLUDED IN PRICE...NOT FREE!. I purchase the furnitue but I go to ABC warehouse to get the tv for a cheaper price. Art Van Put your TRAINED salesmen on the floor, you could have had me at hello!
- —TZONE6
Burlington Coat factory in Roseville MI
- Rude cashier at Burlington Coat Factory. After shopping the store for an hour, I get in a line that appears that a cashier is busy but waiting for customer. She let me stand there for a at least 3 minutes before I had to ask her if she working. Whatever she was doing, without looking up, she says that her cash register is not open.
- —TZONE6
Wanted to be left in the Cold
- 4 years and 10 months on a 5 year refrigerator warranty on a Sears Kenmore the compressor died. tech came out said compressor died and would order. 6 days later it shows up, repair scheduled. tech comes out end of day works two hrs and says need another compressor this one bad. i called a local supply store, they had the item. After being overly insistent, Sears picked the compressor up locally and installed 2 days later. I was without a fridge for 14 days, simply because they want the profit on the parts they can bill under warranty rather than customer service. Their service is through a contractor who does national work for Whirlpool also. The contractor doesnt' care. Don't buy Kenmore, you are locked into them for warranty. Buy anything but Kenmore and then you can call your local repair person and get service. Never call the 800 repair line. Their service and attitude is lousy
- —Guest Jon Clarke
NetZero not releasing my DSL line
- I cancelled my NetZero account on Jan 18th. It's now Feb 8th and my DSL line is still not clear. I was never told about a so called 10 business day waiting period. I waited patiently once I found this out. I've called numerous times and each time have been promised that this will be taked care of within 24 hours. Oh and each time they stated they were expediting my problem. Liars. What a bunch of lazy and incompetent people. Laziness pure and simple. Nobody wanting to push a button to release my DSL line. And don't tell my you understand and am sorry again. Just do your job!
- —Guest Sue has netted a big Zero!
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