How to Handle a Screamer?

Have you ever had to deal with a difficult boss or co-worker? How did you handle it? Were you successful? What did you learn from the experience? What techniques were successful for you that you can share with your fellow managers?

We have two current discussions on our Management Forum that deal with difficult people. Is now the time for you to stop lurking and add your expertise to the discussion?

• How to Handle a Screamer? deals with a difficult co-worker.
• Lying Boss is from a peer who wants your advice on dealing with a less than truthful supervisor.