Updated Articles and Resources

By F. John Reh, About.com Guide since 1997

Glossary of Financial Management Terms Created: Tuesday, March 01, 2011 Updated: Thursday, May 09, 2013
Glossary of Financial Management Terms, a dictionary of management terms for fianance managers.
Customer Satisfaction Created: Friday, March 26, 2010 Updated: Wednesday, May 01, 2013
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Check Your Own Work Created: Wednesday, May 01, 2013 Updated: Wednesday, May 01, 2013
It is important to check back with your customer after delivery of the product or service to make sure they stay satisfied. Here's why and how.
The Scrap Paper Test Created: Monday, April 29, 2013 Updated: Monday, April 29, 2013
The scrap paper test is one of several tests to determine how engaged and motivated your employees are. Learn how to use it and how to fix what you find by using it.
Dissatisfaction Causes Change Created: Sunday, March 31, 2013 Updated: Sunday, March 31, 2013
Dissatisfaction causes change. You can use that as part of your manager's tool kit to improve the performance of your team - both the stars and the slackers.
What’s the right leadership style for this? Created: Sunday, March 31, 2013 Updated: Sunday, March 31, 2013
Leadership styles differ depending on the leader, the team, and the situation. Learn how to get the most out of your team by applying the correct leadership style.
The High Cost Of High Employee Turnover Created: Thursday, February 28, 2013 Updated: Thursday, February 28, 2013
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
Sorry This Procrastination Article Is Late Created: Wednesday, February 27, 2013 Updated: Wednesday, February 27, 2013
Sometimes procrastination is a good thing. Most times it isn't. Learn the difference if you want to get ahead in your career.
Take Ownership of Your Job Created: Tuesday, July 03, 2007 Updated: Tuesday, February 12, 2013
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
Your Boss Is Watching You Created: Saturday, November 29, 2003 Updated: Tuesday, February 12, 2013
More companies are monitoring their employees electronically. Why? What can you do about it?
Successful Start To A New Job Created: Thursday, January 31, 2013 Updated: Thursday, January 31, 2013
If you want to make a successful start in your new job these points will get you through that first day and beyond and on your way to success.
Business Planning Made Simple Created: Monday, January 28, 2013 Updated: Monday, January 28, 2013
Business planning can be simple if you think of it like planning a route for your car. Learn how to apply what you know about driving a car to getting better at business planning.
Networking Created: Sunday, December 06, 2009 Updated: Friday, January 25, 2013
Networking is how you make the business connections you need to get your job done. You may not like office politics, but you must master networking.
How to Give Employees Positive Feedback Video Created: Monday, January 07, 2013 Updated: Monday, January 07, 2013
To work in a functioning, harmonious, work environment, it's very important how you speak to and instruct your employees. In this About.com video, learn tips for giving your employees positive feed...
Managing New Employees Created: Friday, September 24, 2010 Updated: Saturday, January 05, 2013
Managing new employees tells how to manage a group of mostly new employees for best results.
Top Management Myths Created: Wednesday, February 29, 2012 Updated: Saturday, January 05, 2013
Many people misunderstand what management is all about. This list of the top management myths explains why they are wrong. Doing the opposite will make you a better manager.
Leaders Don't Always Lead Created: Monday, December 31, 2012 Updated: Monday, December 31, 2012
It's important for leaders to know when to lead but also to know when to step back and let others lead
Managing Absenteeism Created: Sunday, December 30, 2012 Updated: Monday, December 31, 2012
Managing absenteeism is a growing issue. It is frequently left to first-line supervisor who are often not adequately trained to handle unscheduled absences. It can be fixed using the best practices...
How to Use Benchmarking in Business Created: Thursday, October 16, 2003 Updated: Sunday, December 30, 2012
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmar...
New Year's Resolutions vs. New Year's Goals Created: Tuesday, February 03, 2004 Updated: Sunday, December 30, 2012
New Year's Resolutions vs. New Year's Goals makes the point that we won't be successful in accomplishing the goals we set for our businesses next year unless we set specific measurable goals
Safely Managing the Holiday Season Created: Friday, December 03, 2004 Updated: Sunday, December 30, 2012
Safely Managing the Holiday Season explores what can you do to ensure that all your employees - and your company - make it through the holidays safely, from John Reh, your About.com Guide to Manage...
5 Web Product Management Tools Video Created: Friday, December 28, 2012 Updated: Friday, December 28, 2012
There are plenty of web product management tools available for your use, some of which are actually free. This video from About.com will go over 5 great web product management tools.
Got Innovation? Created: Friday, November 30, 2012 Updated: Friday, November 30, 2012
Every business has to grow and change to survive. You can't do that without being innovative. The challenge is to develop a culture that supports and encourages innovation at all levels.
Best Candidate May Already Work Here Created: Thursday, November 29, 2012 Updated: Thursday, November 29, 2012
The best candidate for an open job at your company may already work there. There are several reasons to not overlook internal candidates. Cost and morale are among them.
Guaranteed Sales Increase Created: Sunday, November 30, 2003 Updated: Tuesday, November 27, 2012
Guaranteed Sales Increase. Like the way that sounds? Want to know a guaranteed way to increase your sales?
Leaders Are Always Positive Created: Wednesday, October 31, 2012 Updated: Wednesday, October 31, 2012
The difference between many managers and real leaders is that leaders are always positive. They have to be to truly be effective. The main reason is to inspire and motivate the team toward the goal.
Amazing Race - Lessons Learned Created: Wednesday, October 31, 2012 Updated: Wednesday, October 31, 2012
There are many business lessons to be learned from the contestants on the TV reality show Amazing Race, both what to do and what not to do.
Halloween At The Office Created: Monday, October 27, 2003 Updated: Thursday, October 25, 2012
Halloween At The Office outlines how businesses can use the event to build morale and teamwork and at the same time find creative and participation talents among their employees.
How to Be an Effective Manager Video Created: Tuesday, October 23, 2012 Updated: Tuesday, October 23, 2012
Being an effective manager is more than just telling people what to do. This About.com video will show you the best ways to be an effective team manager in your workplace.
The Peter Principle Created: Sunday, September 30, 2012 Updated: Sunday, September 30, 2012
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
How Bosses Can Maximize Cube Farm Productivity Created: Sunday, September 30, 2012 Updated: Sunday, September 30, 2012
Cubicle workstations are a common office arrangement in many industries. They can be designed to maximize the productivity of the workers in them. Four factors are key.
Procrastination Kills Careers Created: Friday, August 31, 2012 Updated: Saturday, September 01, 2012
Procrastination is a learned behavior, but it is one that can seriously harm your career. Read the reasons people procrastinate and what can be done about it.