Management & Leadership: Most Popular Articles
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
Glossary definition of manager, what it is and how manager relates to other management jobs
How to maximize the value of a 360 degree assessment.
Ten things you can do today to become a better manager
As a leader, you first need to understand your employee. You need to understand their strengths and challenges, skills, knowledge, and values before you can ever hope to influence their passion.
Samples of individual development plans (IDPs) for managers
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
Project Management 101 outlines the four basic things a project manager must manage successfully.
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done.
Getting A First Management Job, what you need to know and do to get that first management job.
There is an alternative to firing a poorly performing employee - a manager can give the employee the option of making their own decision to resign.
Article describes the steps in managing any project and the order to do the steps for successful project management
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
Read about the common characteristics that separate successful executives from the rest.
Leadership requires a solid foundation of trust - Dan McCarthy, management and leadership expert, gives leaders a 12-step plan to build trust with their employees.
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What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
The things a Manager needs to do on his or her first day, if not before.
List of mistakes many new managers make and how to avoid them
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
Glossary definition of general manager, what it is and how general manager relates to other management jobs
10 things your employees may not be telling you - that you really do need to hear!
10 models for leading individual and organizational change.
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
Planning a Project, The Basics tells you how to plan any project by using simple examples
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Page one of two pages using a company meeting as an example of project planning.
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
What exactly does a manager do? What should a manager do? This article describes the 11 essential roles of a manager.
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
how to manage project scope, making assumptions in a project, how to calculate project management risk
Soft skills for managers lists the ten most important soft skills managers need to succeed
Is Management For Me? examines the pros and cons of taking a management path in your career. Page 2.
A list of seven key business management books you need to read to improve your management skill and people management abilities.
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
How to learn valuable leadership from your worst bosses.
Employee reaction to change is unpredictable and irrational, but can be managed.
Glossary definition of the business management term Line Manager.
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
Tips for new managers, management mistakes to avoid
Some people are always late for work. Their excuses are no better than those who are seldom late for work. Here are the best excuses for being late for work and you can add yours.
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
Seasoned Managers offer their tips for new managers.
Glossary definition of the business management term Matrix Management
Workplace conflict in inevitable, and it's a manager's job to deal with it. Read more to learn how.
The Right People in the Wrong Jobs - how you can make your people, and yourself, more productive and happier at the same time.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
Glossary definition of Project Scope
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
When you need to give negative feedback, here are the things to remember.
The top 21 free leadership and management video websites for managers and leaders.
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
Organize your work life and get clutter free. You will get more done, have less stress, be more efficient, and make more money. These tips tell you how.
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
Here are ten ways for managers to create a workplace environment where employees will feel motivated to do their best work.
How to Manage provides short lessons in basic management tasks for managers who want to get better.
How To Tell If You Are Management Material - a top 10 list and pointers on how to be a better manager, from John Reh, your About.com Guide to Management
Ten ways to improve employee performance.
glossary definition of vesting as it pertains to stock and options
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
A cynical look at some of the common performance appraisal mistakes managers make.
Getting off on the right foot. New Employee training - is it worth the investment?
Learn the 14 characteristics of being an effective mentor and having a good relationship with your mentee.
Tips for new managers, management mistakes to avoid
In this guest article, From Manager to Leader, Leslie Kossoff explains the difference between management and leadership and details a step by step plan for anyone to become a leader.
Giving Restricted Stock Is Better Than Giving Stock Options, even for high-tech start up companies in Silicon Valley, from John Reh your Guide to Management
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
Doing a to do list like this works. You will get more done and feel better about yourself.
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
glossary definition of management term Gross Revenue
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
Day One Management provides a plan for managers just beginning their careers.
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference.
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
work life balance keeps you healthy and reduces stress at work when you remember the difference between glass balls and rubber balls
Tips for meeting management to make your meetings more productive.
Multi-tasking has become a way of life for many people, but should be replaced by the more efficient use of chunking.
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference. Page 2.
Merger mania is not going to go away so successful managers must learn how to manage through this turmoil
Glossary definition of the business management term Subject Matter Expert, SME.
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
Total Cost of Ownership (TCO). What is Total Cost of Ownership and how does TCO differ between industries?
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
Executive coach Beth Armknecht Miller describes how to build continuous learning into weekly meetings.
The Lesson of the Red Horse stresses the importance of employee motivation and its effect on performance, from your About.com Guide to Management
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
Why managers should care about their own succession and how to create a succession plan.
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Metrics, in a business management sense, are merely a set of measurements that quantify results, like return on investment (ROI) or market share.
How to create a high performing, winning team.
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
5 situations when it is NOT a good idea to hire an executive coaching.
How to Read an Income Statement is a description of the line items typically found in a company's income statement.
Planning a Project, Sample Project Plans show different levels in project plan complexity. Page 2.
Change management is a way to successfully deal with the ongoing changes that affect any organization and its employees. Through careful planning, skillful execution, and appropriate follow-up you can minimize disruption and maximize chances for success in your change management.
Level 3 is where the developing manager must master personal development. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
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The article outlines simple steps that you can use to get your boss or others to agree to what you ask for and what you want to happen.
A compelling argument for why managers should invest in the development of their employees.
CEOs of US corporations are paid too much for what they do; too much more than their average worker.
Restricted Stock grants, an FAQ, frequently asked questions, about what they are and how they compare to stock options.
Work can be a stressful place, whether in an office, a factory, a school or wherever you earn your living. There are specific things you can do that will help you reduce your stress at work and better cope with it.
Day One Management provides a plan for managers just beginning their careers.
When deciding to allow an employee to work from home, consider the company culture, the job description, and the employeee's character. This article outlines what to look for and what to avoid.
What are management jobs? What management jobs can I get
Project Managers use a work breakdown structure (WBS) to define and organize the tasks needed to complete the project.
Guaranteed Sales Increase. Like the way that sounds? Want to know a guaranteed way to increase your sales?
An employee life cycle is the steps the employees go through from the time they enter a company until they leave. Managers are in a key position reduce employee cost using the condensed employee life cycle of HIAR (pronounced hire) - Hire, Inspire, Admire, Retire.
Disagreements will occur in the workplace. Disagree Without Being Disagreeable helps you win more of them and succeed faster
You won't get that promotion if your boss can't get promoted. Here's how to help your manager be more successful in the workplace.
Retail Management Tip R8, You have to make a difference
The many lessons learned from the Enron and Arthur Andersen debacle include the danger of yes-men and lack of dissent.
Good Customer Service Is No Longer Enough, Management Guide John Reh interviews communications expert Dianna Booher.