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Management & Leadership: Most Popular Articles

These articles are the most popular over the last month.
Why the Role of Manager Might Be a Mistake for...
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >The single biggest
What You Need to Know About Key Performance...
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
6 Valuable Lessons on Workplace Politics
Fail to read the political signs in your organization and you're likely to get lost. You don't have to play dirty, but you do have to play.
How Do You Define a Leader?
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Pareto's Principle: How This "80/20 Rule" Can...
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
What Does a Manager Do, Anyway?
Glossary definition of manager, what it is and how manager relates to other management jobs
Individual Development Plan (IDP) Samples for...
Samples of individual development plans (IDPs) for managers
Running the Numbers: How to Do a Cost-Benefit...
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done. Page 2.
10 Things You Can Do to Become a Better Manager
Ten things you can do today to become a better manager
Manage Projects Efficiently With These Tips
Project Management 101 outlines the four basic things a project manager must manage successfully.
What Are the 5 Mid-Level Management Positions?
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
Company Culture: What Is It and How Do You...
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
How to Deal With Difficult Employees (Without...
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
What's the Difference Between Sick Leave and...
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
70 Awesome Coaching Questions Using the GROW...
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
How You Ask Whether Customers Are Satisfied
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
The 10 Essential Roles of a Manager
What exactly does a manager do? What should a manager do? This article describes the 11 essential roles of a manager.
How to Avoid Excessive Employee Turnover
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
The 5 Decisions that Make or Break You as a...
The essence of leadership is decision-making. There are 5 types of decisions in particular that will make or break you as a leader.
How a 'Lunch with the CEO Program Helps...
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
Do You Have What It Takes to Be a Senior Manager?
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
6 Ways to Achieve Your Goals in Management
What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
What Is Management, Anyway?
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
THE 10 Most Important Leadership Qualities
There are many qualities of great leaders, but these ten qualities are indispensable. Read more to find out what they are.
How to Succeed with Your Big Presentation to...
Any opportunity to present to your firm's executives is a golden career opportunity. Use these tips to strengthen your odds of making a great impression.
4 Types of Senior Management Level Jobs
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Senior management
Employee Grade Levels
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
5 Ways to Get Promoted to Management
Getting A First Management Job, what you need to know and do to get that first management job.
How to Manage a Project in 13 Steps
Article describes the steps in managing any project and the order to do the steps for successful project management
12 Ideas to Improve Your Performance as a Manager
Strengthening team performance starts with you strengthening your performance as a manager. Here are 12 tips to help you get started.
The 10 Habits and Insights of Great Strategists
Great strategists are made, not born. For any leader or manager striving to develop their confidence with strategy, these 10 insights will help.
The Benefits of Cross Training Your Employees
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
The Importance of Mentoring for Professional...
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
Critical Path
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
Do You Really Own Your Job?
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
Learn How To Write an RFP
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
Talk Like a Pro: Dictionary of Business...
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
4 Big Survival Tips to Help You Lead at a...
Congratulations on your promotion! Now what? Don't discount how challenging it will be to succeed at the next level. Here are 4 big survival tips:
Learn at Lunch, A Program To Help Employees Grow
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
Want to Lead? Consider Becoming a Project Manager
Project Management offers an outstanding career path and serving as a project manager is an ideal way to develop critical leadership skills.
What Does It Take to Be a Successful Project...
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
"How Do We Get That Good?" How Businesses Use...
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
The Top 10 Mistakes New Managers Make
List of mistakes many new managers make and how to avoid them
A Quick-Start Guide to Management Careers
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
A Day in the Life of a Line Manager
Glossary definition of the business management term Line Manager.
Are You Cut Out to Be a General Manager?
Glossary definition of general manager, what it is and how general manager relates to other management jobs
8 Proven Strategies for Increasing Customer...
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
Top 7 KPI for Call Centers
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
What Are the Responsibilities of a Supervisor?
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
Are You Managing Your Time Efficiently?
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
4 Ways to Be a Success in Management
The things a Manager needs to do on his or her first day, if not before.
12 Difficult Moments I've Navigated as a Manager
It's how we handle the difficult issues and vexing dilemmas that defines our character as a manager. Great managers step up and tackle the big issues.
10 Books Every Aspiring Manager Should Read
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
Understanding the Critical Path Project...
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
Essential Management Skills for Beginners
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Pros and Cons of a Career in Management
Do you really want to be a manager? Check out this list of pros and cons to help you decide if this is the right career path for you.
What is the Management Skills Pyramid?
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
How to Track Your Company's Key Performance...
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
Soft Skills For Managers
Soft skills for managers lists the ten most important soft skills managers need to succeed
8 Ways to Develop Better Common Sense
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Manager to employee:
How Call Centers Improve Customer Service
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
How to Manage the Cost of Your Project
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
How to Find the Best Candidate for the Job
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
The 5 Stages of a Successful Project
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
How to Choose the Right Career in Management
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
Manager's Guide to Writing a Progress Report
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
6 Tips to Help You Prepare for Difficult...
The ability to tackle the tough topics in an effective, timely manner is a must for every manager. Here are 6 tips to help you plan for success.
7 Tips for Monitoring and Controling Worker...
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
Women Need to Embrace Office Politics to Get...
To get ahead, women need to understand and embrace the organization's unwritten rules, power, and culture.
What's the Difference Between Vision, Strategy...
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
10 Ways to Give Negative Feedback Without...
When you need to give negative feedback, here are the things to remember.
Why the Best Managers Don't Give Orders
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
How to Create a Succession Plan
11 data elements that should be included in a succession plan template.
10 Nightmares That Cause Managers to Lose Sleep
Ten of the most difficult challenges a manager can face and how to handle them.
Do You Know How to Use Organization Charts?
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
Top 10 Development Goals for Leaders for 2015
Are you looking for leadership development goals for your individual development plan? Here is a list of 10 to choose from, including delegating more, being more strategic, and being a better listener.
How to Protect Your Ideas With an NDA
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
11 Tips for Effective Communication Skills
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
8-Step Guide to Giving Positive Feedback
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
7 Ideas to Support Your Development as an...
Learn how to develop as an effective manager.
6 Practical Exercises to Strengthen Your...
Developing your critical thinking skills is an essential part of strengthening your ability to perform as an effective manager or leader.
10 Tips to Help You Get the Most Out of...
The opportunity to attend leadership training is a vote of confidence from your manager. Here are 10 tips to help you make the most of this experience
Level 3 Management Skills
Level 3 is where the developing manager must master personal development. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
19 Proven Tips for Effective Retail Management
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
Tips for New Managers: Part two
Tips for new managers, management mistakes to avoid
Lessons From The Best Leader I've Ever Know
When looking for what it means to be a good leader, sometimes the best examples are right in front of you. Read about Frank and what made him a great leader.
3 Essential Elements of Project Management
how to manage project scope, making assumptions in a project, how to calculate project management risk
What Are Management Jobs?
What are management jobs? What management jobs can I get
20 Characteristics of Great Senior Executives
Read about the common characteristics that separate successful executives from the rest.
The Definition of a Leader
What exactly is a leader? How do you define leadership? What are the qualities of a leader? Is leadership the same as management? Read more to find out.
Gross Revenue
glossary definition of management term Gross Revenue
Bowling As A Team Building Exercise
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >I recommend you
Five Questions Every CEO Should Ask
Here are five vital questions every CEO should ask to get razor-sharp clarity around an organization’s productivity.
7 Characteristics of a Fair Manager
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
Seven Ideas to Strengthen Your Team’s...
Effective leaders work hard to strengthen team performance. Here are 7 ideas to stimulate creativity and help improve team performance.
Planning Project Dependencies - Planning For...
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
What's It Like to Pay Taxes as an Independent...
Some (US) tax implications of being an Independent Consultant, from your About.com Guide to Management
How Treating Employees Well Saves Your Company...
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
Key Success Indicators
Glossary definition of Key Success Indicators (KSI).
How To Manage Older Workers
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
KSA
glossary of the human resources business management term KSA, Knowledge, Skills and Abilities.
The Gentle Way to Implement Change in the...
Employee reaction to change is unpredictable and irrational, but can be managed.
30 Definitions of Leadership
Leadership quotes: 30 definitions of leadership
Continuous Improvement Plan
Glossary definition of the business management term CIP, Continuous Improvement Process or Program
Beginner's Guide to Matrix Management
Glossary definition of the business management term Matrix Management
10 Rock Solid Truths about Management versus...
Learn about the key differences between management and leadership.
New Manager's Guide to Performance Metrics
Metrics, in a business management sense, are merely a set of measurements that quantify results, like return on investment (ROI) or market share.
3 Surprising Truths About Annual Performance...
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
How to Break the Ice and Build a Strong Team
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
The Basics of Planning a Project
Planning a Project, The Basics tells you how to plan any project by using simple examples
Do You Work for a Toxic Boss?
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
Key Skills and Abilities of a Strong Manager
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
A Big List of Tips for Successful Business...
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective. Page 4.
7 Elements of a Strategic Plan
Here is a the 7 basic elements of a strategic plan: vision, mission, SWOT analysis, core values, goals, objectives, and action plans.
Level 2 Management Skills
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
What Drives Customer Satisfaction?
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
How to Manage Your Boss So Your Boss Won't...
Follow these ten tips and you’ll increase your chances of having a positive, trusting, and productive relationship with your boss.
How to Manage
How to Manage provides short lessons in basic management tasks for managers who want to get better.
5 Fatal Flaws Managers Make When Setting Annual...
A proven way for managers to set strategically aligned employee goals that produce maximum commitment.
Onboarding: Before The Employee Starts
The process of onboarding new employees begins even before they start. The process is important so these steps can help you be successful.
Could a Career in Project Management Be Right...
Read this if you are a business owner looking for project management basics, want to be a project manager, or have questions about project management or managing scope and time and budget.
5 Steps for Effective Business Writing
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
How to Execute a Complex Project in 7 Steps
Page one of two pages using a company meeting as an example of project planning.
A Manager's Guide to Strategy: The Fundamentals
Cultivating an understanding of tools of strategy is an essential part of your development as a manager. In this first part, we focus on the basics.
The Benefits of Formal New Employee Training
Getting off on the right foot. New Employee training - is it worth the investment?
10 Tips to Help You Conduct Difficult Workplace...
The best way to develop your confidence for conducting difficult workplace discussions is to use a structured process.
Subject Matter Expert
Glossary definition of the business management term Subject Matter Expert, SME.
10 Surefire Ways to Annoy Your Manager
Avoid these ten annoying behaviors to have better relationship with your manager, and allow your great work to shine on its own.
How to Measure, Then Boost Customer Satisfaction
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Top 10 Career Tips From Management Pros Who Know
Seasoned Managers offer their tips for new managers.
Getting Your Point Across
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
Tips for new managers part one
Tips for new managers, management mistakes to avoid
Sample Income Statement
Sample of an Income Statement. This is an example of the line items typically found in a company's income statement.
Maintaining A Work/life Balance
work life balance keeps you healthy and reduces stress at work when you remember the difference between glass balls and rubber balls
11 Things We're Not Telling Our Bosses
Read about 10 things your employees are thinking to themselves but may not be telling you - some of which you really need to hear!
The Right People in the Wrong Jobs
The Right People in the Wrong Jobs - how you can make your people, and yourself, more productive and happier at the same time.
How To Tell If You Are Management Material
How To Tell If You Are Management Material - a top 10 list and pointers on how to be a better manager, from John Reh, your About.com Guide to Management
Manager's Guide to Using the Profit and Loss...
glossary definition of management term Profit and Loss Statement P & L
How Do I Motivate Employees?
Managers must know how to motivate their employees. These articles answer the question how do I motivate employees or workers.
10 Essential Training Programs Every Manager/Le...
Ten essential training programs that every manager/leader needs to take for early supervisory, mid-manager, and executive roles.
Want to Learn to Manage? Become a Product Manager
The role of product manager is one of the most challenging in any organization. It's also an outstanding training ground for aspiring senior managers.
What’s the right leadership style for this?
Leadership styles differ depending on the leader, the team, and the situation. Learn how to get the most out of your team by applying the correct leadership style.
Mentors and Mentoring: Being a Mentor
There is little that can give you the satisfaction of being a mentor. Mentoring: what is a mentor, finding a mentor, how to be a mentor.
Net Income
glossary definition of management term Net Income
The Peter Principle
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
From Manager to Leader
In this guest article, From Manager to Leader, Leslie Kossoff explains the difference between management and leadership and details a step by step plan for anyone to become a leader.
How to Organize Your Entire Life in 6 Easy Steps
Organize your work life and get clutter free. You will get more done, have less stress, be more efficient, and make more money. These tips tell you how.
Day One Management
Day One Management provides a plan for managers just beginning their careers.
How to Manage Workplace Drama
Workplace conflict in inevitable, and it's a manager's job to deal with it. Learn strategies on how to mediate conflict between employees.
The Individual Development Plan and Discussion:...
How to prepare an individual development plan (IDP) and discuss it with your manager.

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