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Management & Leadership: Most Popular Articles

These articles are the most popular over the last month.
What You Need to Know About Key Performance...
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
10 Ways to Make a Good Impression with Your New...
When your boss leaves, it’s important to get off to a good start with your new boss. Here are 10 ways to make sure you and your boss start off on the right foot, and 5 ways to ensure you’ll be looking for a new job soon.
How Do You Define a Leader?
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Pareto's Principle: How This "80/20 Rule" Can...
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
How to Start a Manager Swap Program
Read how to set up a “Manager Exchange Program” in your organization as a way to facilitate cross functional development moves for managers.
Individual Development Plan (IDP) Samples for...
Samples of individual development plans (IDPs) for managers
What Does a Manager Do, Anyway?
Glossary definition of manager, what it is and how manager relates to other management jobs
10 Things You Can Do to Become a Better Manager
Ten things you can do today to become a better manager
How You Ask Whether Customers Are Satisfied
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
Manage Projects Efficiently With These Tips
Project Management 101 outlines the four basic things a project manager must manage successfully.
What Are the 5 Mid-Level Management Positions?
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
What's the Difference Between Sick Leave and...
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
Company Culture: What Is It and How Do You...
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
What Is Management, Anyway?
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
70 Awesome Coaching Questions Using the GROW...
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
How to Avoid Excessive Employee Turnover
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
4 Types of Senior Management Level Jobs
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Senior management
5 Ways to Get Promoted to Management
Getting A First Management Job, what you need to know and do to get that first management job.
How to Deal With Difficult Employees (Without...
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
How a 'Lunch with the CEO Program Helps...
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
Running the Numbers: How to Do a Cost-Benefit...
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done.
How to Manage a Project in 13 Steps
Article describes the steps in managing any project and the order to do the steps for successful project management
Employee Grade Levels
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
6 Ways to Achieve Your Goals in Management
What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
Do You Have What It Takes to Be a Senior Manager?
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
Understanding the Critical Path Project...
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
"How Do We Get That Good?" How Businesses Use...
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
THE 10 Most Important Leadership Qualities
There are many qualities of great leaders, but these ten qualities are indispensable. Read more to find out what they are.
The Importance of Mentoring for Professional...
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
Critical Path
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
Do You Really Own Your Job?
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
The Top 10 Mistakes New Managers Make
List of mistakes many new managers make and how to avoid them
What Does It Take to Be a Successful Project...
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
10 Books Every Aspiring Manager Should Read
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
Learn at Lunch, A Program To Help Employees Grow
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
4 Ways to Be a Success in Management
The things a Manager needs to do on his or her first day, if not before.
Giving Directions to People
Managers spend a lot of time giving direction to people. When done well you can achieve great results. Make a little slip up and everything goes wrong. Here's how to do it right.
How to Track Your Company's Key Performance...
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
Are You Cut Out to Be a General Manager?
Glossary definition of general manager, what it is and how general manager relates to other management jobs
What Are the Responsibilities of a Supervisor?
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
Talk Like a Pro: Dictionary of Business...
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
Learn How To Write an RFP
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
Top 7 KPI for Call Centers
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
The Right People in the Wrong Jobs
The Right People in the Wrong Jobs - how you can make your people, and yourself, more productive and happier at the same time.
A Day in the Life of a Line Manager
Glossary definition of the business management term Line Manager.
Leadership Ethics: The Empty Pot
Read a version of the old Chinese folk tale called “The Empty Pot” for a great lesson on the importance of leadership ethics (with a succession planning twist).
How Call Centers Improve Customer Service
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
How to Break the Ice and Build a Strong Team
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
Planning a Project, The Basics
Planning a Project, The Basics tells you how to plan any project by using simple examples
8 Proven Strategies for Increasing Customer...
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
The Benefits of Cross Training Your Employees
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
Do You Know How to Use Organization Charts?
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
8 Ways to Develop Better Common Sense
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Manager to employee:
How to Conduct a SWOT Analysis
Conducting a SWOT analysis is a great way to develop a picture for where you are and where you need to go. Read more for a step-by-step process for efficiently getting results in a way that involves and energizes a team.
11 Tips for Effective Communication Skills
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
10 Rock Solid Truths about Management versus...
Learn about the key differences between management and leadership.
How to Deal with Difficult Employees
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published 2/28/2015
Essential Management Skills for Beginners
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
How to Make Better, Faster Decisions
Tips and techniques to improve the quality and timeliness of your decision making.
What is the Management Skills Pyramid?
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
3 Essential Elements of Project Management
how to manage project scope, making assumptions in a project, how to calculate project management risk
10 Ways to Be a More Collaborative Leader
Here are 10 ways for a leader to build more collaborative work relationships.
Manager's Guide to Writing a Progress Report
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
The 5 Stages of a Successful Project
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
How to Manage the Cost of Your Project
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
Pros and Cons of a Career in Management
Is Management For Me? examines the pros and cons of taking a management path in your career. Page 2.
A Quick-Start Guide to Management Careers
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
Could you be a micromanager? Take the quiz to...
Are you a micromanager? Take this quiz to find out if you are and what to do about it.
7 Tips for Monitoring and Controling Worker...
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
Soft Skills For Managers
Soft skills for managers lists the ten most important soft skills managers need to succeed
Why the Best Managers Don't Give Orders
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
Are You Managing Your Time Efficiently?
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
10 Ways for Leaders to Improve Team Meetings
Follow these 10 tips to learn how to plan and run more effective team meetings.
3 Reasons We Hate Performance Reviews and 3...
Everyone hates performance reviews for three reasons that we just need to accept. However, there are three relatively simple fixes that can make the process a lot less painful.
11 Essential Employee Questions That Every...
Here are 11 basic, fundamental, essential employee questions that every manager should be able to instantly answer. See if you can, and if not, maybe it's time to find out for yourself!
Could a Career in Project Management Be Right...
Read this if you are a business owner looking for project management basics, want to be a project manager, or have questions about project management or managing scope and time and budget.
10 Ways to Give Negative Feedback Without...
When you need to give negative feedback, here are the things to remember.
How to Execute a Complex Project in 7 Steps
Page one of two pages using a company meeting as an example of project planning.
How to Protect Your Ideas With an NDA
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
Planning Project Dependencies - Planning For...
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
The Marathon Effect of Leading Change
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" > Published 6/27/2015
What's the Difference Between Vision, Strategy...
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
How to Choose the Right Career in Management
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
How to Find the Best Candidate for the Job
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
The Definition of a Leader
What exactly is a leader? How do you define leadership? What are the qualities of a leader? Is leadership the same as management? Read more to find out.
The Best Leader I Ever Knew
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference.
8-Step Guide to Giving Positive Feedback
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
10 Things We're Not Telling Our Bosses
10 things your employees may not be telling you - that you really do need to hear!
The Gentle Way to Implement Change in the...
Employee reaction to change is unpredictable and irrational, but can be managed.
A Survival of the Fittest Approach to...
Read about the dangers of using a survival of the fittest approach to grooming emerging leaders.
Continuous Improvement Plan
Glossary definition of the business management term CIP, Continuous Improvement Process or Program
Onboarding: Before The Employee Starts
The process of onboarding new employees begins even before they start. The process is important so these steps can help you be successful.
19 Proven Tips for Effective Retail Management
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
Level 2 Management Skills
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
The 10 Essential Roles of a Manager
What exactly does a manager do? What should a manager do? This article describes the 11 essential roles of a manager.
Subject Matter Expert
Glossary definition of the business management term Subject Matter Expert, SME.
Level 3 Management Skills
Level 3 is where the developing manager must master personal development. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
A Big List of Tips for Successful Business...
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective
What’s the right leadership style for this?
Leadership styles differ depending on the leader, the team, and the situation. Learn how to get the most out of your team by applying the correct leadership style.
How to Manage Your Boss So Your Boss Won't...
Follow these ten tips and you’ll increase your chances of having a positive, trusting, and productive relationship with your boss.
Beginner's Guide to Matrix Management
Glossary definition of the business management term Matrix Management
What Are Management Jobs?
What are management jobs? What management jobs can I get
Top 10 Career Tips From Management Pros Who Know
Seasoned Managers offer their tips for new managers.
The Beginner's Guide to Vesting
glossary definition of vesting as it pertains to stock and options
How To Manage Older Workers
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
7 Characteristics of a Fair Manager
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
Gross Revenue
glossary definition of management term Gross Revenue
Getting Your Point Across
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
Understanding the Mystery That Is Generation Y
It is essential for managers to understand the psyche of millennials in order to keep them motivated and engaged. Read more for practical insights into the millennial workforce called generation Y.
How Treating Employees Well Saves Your Company...
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
Bowling As A Team Building Exercise
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >I recommend you
Goodbye Handbook, Hello Facebook: Onboarding in...
Onboarding today looks nothing like onboarding of ten or twenty years ago. Acclimating new millennial employees to company culture requires creative thinking and modern tactics. Read more to find out how.
How to Manage
How to Manage provides short lessons in basic management tasks for managers who want to get better.
Key Skills and Abilities of a Strong Manager
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
All Management Is People Management
Regardless of your industry, your company, or your job title, if you are a manager you must be a people manager. Managing people is not always easy, but it can be rewarding. Here's what you should know.
How to Measure, Then Boost Customer Satisfaction
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Onboarding
Onboarding. The secret to maximizing employee performance is to start them right. Learn how to onboard new employees quickly and well.
Want to Motivate Your Employees? Try This...
Giving Restricted Stock Is Better Than Giving Stock Options, even for high-tech start up companies in Silicon Valley, from John Reh your Guide to Management
5 Steps for Effective Business Writing
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
What Drives Customer Satisfaction?
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
How to Organize Your Entire Life in 6 Easy Steps
Organize your work life and get clutter free. You will get more done, have less stress, be more efficient, and make more money. These tips tell you how.
Service Level Agreements (SLA)
Service Level Agreements (SLAs) are a way for a supplier and a purchaser to agree on what will constitute a minimum level of customer satisfaction. When certain standards and behaviors on the part of a supplier are important to the success of your company, consider a service level agreement as a way to minimize your company’s risk.
Do You Work for a Toxic Boss?
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
How To Tell If You Are Management Material
How To Tell If You Are Management Material - a top 10 list and pointers on how to be a better manager, from John Reh, your About.com Guide to Management
Office Romance
Office romance is fairly common these days as the office is where we spend so much of our time. Handled well it can lead to a relationship. Handled badly it can lead to a lawsuit for harassment.
A To Do List That Works
Doing a to do list like this works. You will get more done and feel better about yourself.
3 Surprising Truths About Annual Performance...
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
Time Management Secrets
Time management secrets can help you get more done. It reviews the three key elements of time management secrets, do the right things first, be efficient, and get it done.
What is Change Management?
Change management is a way to successfully deal with the ongoing changes that affect any organization and its employees. Through careful planning, skillful execution, and appropriate follow-up you can minimize disruption and maximize chances for success in your change management.
10 Ways to Motivate Your Employees
Here are ten ways for managers to create a workplace environment where employees will feel motivated to do their best work.
How to Create a Succession Plan
11 data elements that should be included in a succession plan template.
New Manager's Guide to Performance Metrics
Metrics, in a business management sense, are merely a set of measurements that quantify results, like return on investment (ROI) or market share.
KSA
glossary of the human resources business management term KSA, Knowledge, Skills and Abilities.
20 Characteristics of Great Senior Executives
Read about the common characteristics that separate successful executives from the rest.
12 Ways for Leaders to Build a Solid Foundation...
Leadership requires a solid foundation of trust - Dan McCarthy, management and leadership expert, gives leaders a 12-step plan to build trust with their employees.
7 Must-Read Books About Management
A list of seven key business management books you need to read to improve your management skill and people management abilities.
Tips for new managers part one
Tips for new managers, management mistakes to avoid
The Benefits of Formal New Employee Training
Getting off on the right foot. New Employee training - is it worth the investment?
Manager's Guide to Using the Profit and Loss...
glossary definition of management term Profit and Loss Statement P & L
The Peter Principle
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
Build A Work Breakdown Structure
Project Managers use a work breakdown structure (WBS) to define and organize the tasks needed to complete the project.
The Best Leader I Ever Knew (cont.)
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference. Page 2.
Top 10 Development Goals for Leaders for 2015
Are you looking for leadership development goals for your individual development plan? Here is a list of 10 to choose from, including delegating more, being more strategic, and being a better listener.
The Leadership Lessons I Learned from Being Fired
Read about the leadership lessons learned from being fired by Fortune 500 executive Henna Inam.
The Power of One Minute Goal Setting
Ken Blanchard, author of the New One Minute Manager, describes the power and process of one minute goal setting.
5 Fatal Flaws Managers Make When Setting Annual...
A proven way for managers to set strategically aligned employee goals that produce maximum commitment.
50 Ways to Develop Leaders (using the 9 box...
Are you using the Nine-Box Performance and Potential Matrix to review talent? Once you do, you need to choose the right development for the right leader. Here are 50 different development strategies.
How Do I Motivate Employees?
Managers must know how to motivate their employees. These articles answer the question how do I motivate employees or workers.
30 Definitions of Leadership
Leadership quotes: 30 definitions of leadership
Cross-functional Teams Are A Way To Get Ahead
Being on a cross-functional team is one way to advance your career. Here is how being on one can help you get ahead.

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