Management & Leadership: Most Popular Articles
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
Ten things you can do today to become a better manager
Glossary definition of manager, what it is and how manager relates to other management jobs
Read about the common characteristics that separate successful executives from the rest.
Getting A First Management Job, what you need to know and do to get that first management job.
Project Management 101 outlines the four basic things a project manager must manage successfully.
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
Samples of individual development plans (IDPs) for managers
Leadership requires a solid foundation of trust - Dan McCarthy, management and leadership expert, gives leaders a 12-step plan to build trust with their employees.
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done.
Article describes the steps in managing any project and the order to do the steps for successful project management
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
The things a Manager needs to do on his or her first day, if not before.
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List of mistakes many new managers make and how to avoid them
What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
Glossary definition of general manager, what it is and how general manager relates to other management jobs
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
Reorganizations, if not carefully planned out, can result in unnecessary anxiety, cynicism, and chaos. These guidelines can help ensure that your objectives are achieved and help minimize the disruption.
How to maximize the value of a 360 degree assessment.
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
There is an alternative to firing a poorly performing employee: a manager can give the employee the option of making his/her own decision to resign.
10 things your employees may not be telling you - that you really do need to hear!
The Right People in the Wrong Jobs - how you can make your people, and yourself, more productive and happier at the same time.
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
Planning a Project, The Basics tells you how to plan any project by using simple examples
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
Page one of two pages using a company meeting as an example of project planning.
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
Ten proven models for leading individual and organizational change.
Is Management For Me? examines the pros and cons of taking a management path in your career. Page 2.
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
how to manage project scope, making assumptions in a project, how to calculate project management risk
Glossary definition of the business management term Line Manager.
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
As a leader, you first need to understand your employee. You need to understand their strengths and challenges, skills, knowledge, and values before you can ever hope to influence their passion.
Soft skills for managers lists the ten most important soft skills managers need to succeed
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
A list of seven key business management books you need to read to improve your management skill and people management abilities.
Tips for new managers, management mistakes to avoid
Glossary definition of the business management term Matrix Management
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
How to learn valuable leadership from your worst bosses.
Some people are always late for work. Their excuses are no better than those who are seldom late for work. Here are the best excuses for being late for work and you can add yours.
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
Employee reaction to change is unpredictable and irrational, but can be managed.
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
The following framework will enable a leader to involve others in consensus decision making in a way that is energizing and efficient.
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
Glossary definition of Project Scope
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
Seasoned Managers offer their tips for new managers.
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
What exactly does a manager do? What should a manager do? This article describes the 11 essential roles of a manager.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
How to Manage provides short lessons in basic management tasks for managers who want to get better.
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective
Workplace conflict in inevitable, and it's a manager's job to deal with it. Learn strategies on how to mediate conflict between employees.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
Getting off on the right foot. New Employee training - is it worth the investment?
glossary definition of vesting as it pertains to stock and options
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
Ten ways to improve employee performance.
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
A cynical look at some of the common performance appraisal mistakes managers make.
Organize your work life and get clutter free. You will get more done, have less stress, be more efficient, and make more money. These tips tell you how.
How To Tell If You Are Management Material - a top 10 list and pointers on how to be a better manager, from John Reh, your About.com Guide to Management
Giving Restricted Stock Is Better Than Giving Stock Options, even for high-tech start up companies in Silicon Valley, from John Reh your Guide to Management
Metrics, in a business management sense, are merely a set of measurements that quantify results, like return on investment (ROI) or market share.
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference.
Doing a to do list like this works. You will get more done and feel better about yourself.
The top 21 free leadership and management video websites for managers and leaders.
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
When you need to give negative feedback, here are the things to remember.
Here are ten ways for managers to create a workplace environment where employees will feel motivated to do their best work.
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
Multi-tasking has become a way of life for many people, but should be replaced by the more efficient use of chunking.
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
In this guest article, From Manager to Leader, Leslie Kossoff explains the difference between management and leadership and details a step by step plan for anyone to become a leader.
Tips for new managers, management mistakes to avoid
Merger mania is not going to go away so successful managers must learn how to manage through this turmoil
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
glossary definition of management term Gross Revenue
work life balance keeps you healthy and reduces stress at work when you remember the difference between glass balls and rubber balls
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
Tips for meeting management to make your meetings more productive.
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference. Page 2.
Day One Management provides a plan for managers just beginning their careers.
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
Glossary definition of the business management term Subject Matter Expert, SME.
The Lesson of the Red Horse stresses the importance of employee motivation and its effect on performance, from your About.com Guide to Management
How to create a high performing, winning team.
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
Total Cost of Ownership (TCO). What is Total Cost of Ownership and how does TCO differ between industries?
How to Read an Income Statement is a description of the line items typically found in a company's income statement.
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Restricted Stock grants, an FAQ, frequently asked questions, about what they are and how they compare to stock options.
Why managers should care about their own succession and how to create a succession plan.
Work can be a stressful place, whether in an office, a factory, a school or wherever you earn your living. There are specific things you can do that will help you reduce your stress at work and better cope with it.
Day One Management provides a plan for managers just beginning their careers.
Planning a Project, Sample Project Plans show different levels in project plan complexity. Page 2.
You won't get that promotion if your boss can't get promoted. Here's how to help your manager be more successful in the workplace.
Sports teams not always a good analogy for building teams and teamwork in workplace business environment.
CEOs of US corporations are paid too much for what they do; too much more than their average worker.
The article outlines simple steps that you can use to get your boss or others to agree to what you ask for and what you want to happen.
glossary definition of management term Profit and Loss Statement P & L
5 situations when it is NOT a good idea to hire an executive coaching.
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Retail Management Tip R8, You have to make a difference
What are management jobs? What management jobs can I get
A compelling argument for why managers should invest in the development of their employees.
Change management is a way to successfully deal with the ongoing changes that affect any organization and its employees. Through careful planning, skillful execution, and appropriate follow-up you can minimize disruption and maximize chances for success in your change management.
When deciding to allow an employee to work from home, consider the company culture, the job description, and the employeee's character. This article outlines what to look for and what to avoid.
Project Managers use a work breakdown structure (WBS) to define and organize the tasks needed to complete the project.
Companies that are successful are usually those that promote from within. The expense and publicity of hiring superstar CEOs from outside seldom pays off. Here's how to position your organization for success with a leadership succession plan.
It's important for leaders to know when to lead but also to know when to step back and let others lead
Track your shipments on any of the four major carriers DHL, FedEx, UPS, or USPS from this one page. Track packages from select stores. Find package tracking through Google.
Service Level Agreements (SLAs) are a way for a supplier and a purchaser to agree on what will constitute a minimum level of customer satisfaction. When certain standards and behaviors on the part of a supplier are important to the success of your company, consider a service level agreement as a way to minimize your company’s risk.