Management & Leadership: Most Popular Articles
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
10 things your employees may not be telling you - that you really do need to hear!
Ten things a manager should never, ever delegate to employees.
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Glossary definition of manager, what it is and how manager relates to other management jobs
Halloween At The Office outlines how businesses can use the event to build morale and teamwork and at the same time find creative and participation talents among their employees.
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
Samples of individual development plans (IDPs) for managers
Is it okay to cry at work? How should a manager deal with a crying employee at work? Here are seven strategies on how to handle it.
Ten things you can do today to become a better manager
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
Project Management 101 outlines the four basic things a project manager must manage successfully.
Halloween At The Office suggests costumes that are appropriate and good choices for the office Halloween party. Page 4.
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
Leadership requires a solid foundation of trust - Dan McCarthy, management and leadership expert, gives leaders a 12-step plan to build trust with their employees.
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done. Page 2.
Article describes the steps in managing any project and the order to do the steps for successful project management
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
Why do so many high performing employees become bad managers? Read more to find out.
Getting A First Management Job, what you need to know and do to get that first management job.
Ten ways that organizations and managers inadvertently demotivate their best employees.
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
List of mistakes many new managers make and how to avoid them
A cynical look at some of the common performance appraisal mistakes managers make.
6 things a leader should not do and do.
Are you a micromanager? Take this quiz to find out if you are and what to do about it.
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
How to move from annual, formal performance review to informal, day-to-day coaching and feedback.
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
Halloween At The Office suggests appropriate costumes for shy employees who are concerned about feeling silly or embarrassed. Page 2.
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
The things a Manager needs to do on his or her first day, if not before.
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Senior management
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
Leadership quotes: 30 definitions of leadership
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
Ten ways to improve employee performance.
Glossary definition of the business management term Line Manager.
How to learn valuable leadership from your worst bosses.
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
Learn about the key differences between management and leadership.
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
Glossary definition of general manager, what it is and how general manager relates to other management jobs
Is Management For Me? examines the pros and cons of taking a management path in your career. Page 2.
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
Soft skills for managers lists the ten most important soft skills managers need to succeed
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
Halloween At The Office identifies costumes that are inappropriate for the office Halloween party. Page 3.
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
Here are ten ways for managers to create a workplace environment where employees will feel motivated to do their best work.
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
Employee reaction to change is unpredictable and irrational, but can be managed.
This framework will enable a leader to involve others in consensus decision making, in a way that is energizing and efficient for employees.
If you're taking over a new team, starting a project, or just need to take your team in another direction, here's a ten-step process on how to create a shared vision using a collaborative approach.
how to manage project scope, making assumptions in a project, how to calculate project management risk
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference.
The Right People in the Wrong Jobs - how you can make your people, and yourself, more productive and happier at the same time.
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
Getting off on the right foot. New Employee training - is it worth the investment?
10 practical ways to develop your employees.
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
Planning a Project, The Basics tells you how to plan any project by using simple examples
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
Tips for new managers, management mistakes to avoid
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published on 9/27/2014
In this guest article, From Manager to Leader, Leslie Kossoff explains the difference between management and leadership and details a step by step plan for anyone to become a leader.
Ten proven models for leading individual and organizational change.
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
When you need to give negative feedback, here are the things to remember.
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
Learn 12 ways to become a more strategic manager.
Ten of the most difficult challenges a manager can face and how to handle them.
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference. Page 2.
Glossary definition of Project Scope
Reorganizations, if not carefully planned out, can result in unnecessary anxiety, cynicism, and chaos. These guidelines can help ensure that your objectives are achieved and help to minimize disruption.
Page one of two pages using a company meeting as an example of project planning.
Part 1 of Business Management And War looks at preparations, what to do for your business and employees before the call ups start
Level 3 is where the developing manager must master personal development. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Change management is a way to successfully deal with the ongoing changes that affect any organization and its employees. Through careful planning, skillful execution, and appropriate follow-up you can minimize disruption and maximize chances for success in your change management.
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
Seasoned Managers offer their tips for new managers.
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published on 9/27/2014
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
glossary definition of management term Gross Revenue
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
A list of seven key business management books you need to read to improve your management skill and people management abilities.
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >I recommend you
More companies are monitoring their employees electronically. Why? What can you do about it?
Glossary definition of the business management term Matrix Management
glossary definition of vesting as it pertains to stock and options
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
The many lessons learned from the Enron and Arthur Andersen debacle include the danger of yes-men and lack of dissent.
Office romance is fairly common these days as the office is where we spend so much of our time. Handled well it can lead to a relationship. Handled badly it can lead to a lawsuit for harassment.
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published 10/3/2014
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Organizations
Some people are always late for work. Their excuses are no better than those who are seldom late for work. Here are the best excuses for being late for work and you can add yours.
How to Read an Income Statement is a description of the line items typically found in a company's income statement.
A compelling argument for why managers should invest in the development of their employees.
Networking is how you make the business connections you need to get your job done. You may not like office politics, but you must master networking.
Learn the 14 characteristics of being an effective mentor and having a good relationship with your mentee.
A proven way for managers to set strategically aligned employee goals that produce maximum commitment.
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
Tips for meeting management to make your meetings more productive.
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Manager to employee:
Feedback sessions are tough when an employee is caught off guard. Taking a proactive approach to tough feedback eliminates the shock and surprise.
Learn how great leaders attract and retain great talent
But Am I Making Any Money - skyrocketing sales are not any good unless you make a profit from each one.
Employees can't learn if their manager does their work. You have to let people make mistakes if they are to learn. You can't just let them flounder on their own. Employee Coaching: When To Step In helps you decide when to step in and when to hang back and let them learn.
Disagreements will occur in the workplace. Disagree Without Being Disagreeable helps you win more of them and succeed faster
Why managers should care about their own succession and how to create a succession plan.
Retail Management Tip R1, It's the Customer, Stupid
This article shows managers how to distinguish between a legitimate performance issue and a personal pet peeve.
A basic glossary of finance and accounting terms for the non-financial manager.
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
Do your employees trust you? A recent survey suggests they probably do not. Two questions - Does that matter? And how do you find out?
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
Doing a to do list like this works. You will get more done and feel better about yourself.
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
How to Manage provides short lessons in basic management tasks for managers who want to get better.