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Management & Leadership: Most Popular Articles

These articles are the most popular over the last month.
What You Need to Know About Key Performance...
Key Performance Indicators, also known as KPI or Key Success Indicators (KSI), help an organization define and reach its goals
How Do You Define a Leader?
What Is A Leader? This describes the characteristics and traits of a leader. What makes a leader.
Pareto's Principle: How This "80/20 Rule" Can...
Pareto's Principle or the 80-20 Rule helps you manage those things that really make a difference to your results
What Does a Manager Do, Anyway?
Glossary definition of manager, what it is and how manager relates to other management jobs
The Benefits of Cross Training Your Employees
Cross training is training someone in another activity that is related to their current work. It saves you money and makes them happier.
10 Things You Can Do to Become a Better Manager
Ten things you can do today to become a better manager
Running the Numbers: How to Do a Cost-Benefit...
Cost Benefit Analysis is a technique used to determine whether a planned action will turn out good or bad. Here is how a cost benefit analysis is done. Page 2.
Company Culture: What Is It and How Do You...
Company Culture, what it is and how to change it. How do you assess your current company culture. How do you change the company culture if necessary to align it to your values.
Individual Development Plan (IDP) Samples for...
Samples of individual development plans (IDPs) for managers
70 Awesome Coaching Questions Using the GROW...
Coaching is the art of asking questions to help someone achieve a goal or goals. This article provides managers with 70 awesome coaching questions to use within the GROW coaching model.
How You Ask Whether Customers Are Satisfied
The best way to find out whether your customers are satisfied is to ask them. The questions you ask are important. What you do with their answers is more important.
What's the Difference Between Sick Leave and...
Employers have been moving to unspecified paid time off (PTO) instead of separating sick leave and vacation. Supposedly, it's good for employees because those that stay healthy have more vacation time, but is it really? Too often it just means sick workers come to the workplace and spread germs. It's time for companies to insist on sick leave so sick employees stay home.
What Are the 5 Mid-Level Management Positions?
What are the differences between various managemnet levels? What do managers at different levels do? Here is what you need to know about management levels.
What Is Management, Anyway?
Management 101 is a basic look at management, a primer, from John Reh, your Guide to Management
Manage Projects Efficiently With These Tips
Project Management 101 outlines the four basic things a project manager must manage successfully.
How to Deal With Difficult Employees (Without...
Dealing With Difficult Employees helps managers prepare a plan, confront the behavior, and find a solution to the inappropriate behavior of difficult employees.
Do You Have What It Takes to Be a Senior Manager?
Glossary definition of senior manager, what it is and how senior manager relates to other management jobs
How to Avoid Excessive Employee Turnover
Employee Turnover - What Is Turnover, How Do You Calculate It, What Can You Do About It - These And More Answers To Your Turnover Question Are Here.
6 Ways to Achieve Your Goals in Management
What does a manager do? A manager doesn't DO anything. A manager manages other who do. But what are a managers tasks? This will tell you.
How to Manage a Project in 13 Steps
Article describes the steps in managing any project and the order to do the steps for successful project management
The Ultimate Guide to Management and Leadership
Management and leadership advice for every stage of a leader's life cycle.
The 10 Essential Roles of a Manager
What exactly does a manager do? What should a manager do? This article describes the 11 essential roles of a manager.
Employee Grade Levels
Many companies find it useful to create employee grade levels. Creating employee grade levels assures equal compensation for the same work across different departments and divisions. These are sample employee grade level descriptions.
5 Ways to Get Promoted to Management
Getting A First Management Job, what you need to know and do to get that first management job.
4 Types of Senior Management Level Jobs
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Senior management
Do You Really Own Your Job?
Your success often depends on your ability to take ownership of your job. Don't just do the job, but own it and really do it the best it can be done.
The Importance of Mentoring for Professional...
The satisfaction of being a mentor: what is a mentor, how to find a mentor, how to be a mentor?
"How Do We Get That Good?" How Businesses Use...
Benchmarking is the process of determining who sets the standard and what that standard is. It is done to motivate people to improve toward that goal. This articles will help you establish benchmarks and move your organization toward them.
THE 10 Most Important Leadership Qualities
There are many qualities of great leaders, but these ten qualities are indispensable. Read more to find out what they are.
Critical Path
Detailed glossary definition of the business management term Critical Path (Critical Path Method, CPM), with examples.
5 Ways to Manage Conflict
Learn the five different styles for handling conflict and when to use and not use each style.
What Good People Really Cost
What Good People Really Cost looks at the high cost of replacing employees lost to layoffs, attrition, or resignations.
The Top 10 Mistakes New Managers Make
List of mistakes many new managers make and how to avoid them
Understanding the Critical Path Project...
Critical path project management (CPM) is a technique used to complete projects on time by focusing on key tasks. Critical Path Management shows how to complete your project on time using the CPM method.
How to Track Your Company's Key Performance...
You can't manage what you don't measure. It is an old management adage that is accurate today. Unless you measure something you don't know if it is getting better or worse. You can not manage for improvement if you don't measure to see what is getting better and what is getting worse. This article, You Can't Manage What You Don't Measure, helps you know what to measure and how.
How a 'Lunch with the CEO Program Helps...
Few CEOs do enough to maintain good relations with one important group of stakeholders, their employees. Lunch with the CEO is one way to correct that.
7 Signs that it May be Time to Step Down as a...
How do you know when it’s time to step aside, or down from being a manager? Here are 7 signs to look out for.
Talk Like a Pro: Dictionary of Business...
Glossary of Business Management Terms, an A to Z Dictionary of Management Terms, from John Reh your Guide to Management
What Does It Take to Be a Successful Project...
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 2 focuses on resource management.
What Are the Responsibilities of a Supervisor?
Glossary definition of supervisor, what it is and how supervisor relates to other management jobs
Are You Cut Out to Be a General Manager?
Glossary definition of general manager, what it is and how general manager relates to other management jobs
4 Ways to Be a Success in Management
The things a Manager needs to do on his or her first day, if not before.
A Day in the Life of a Line Manager
Glossary definition of the business management term Line Manager.
Could you be a micromanager? Take the quiz to...
Are you a micromanager? Take this quiz to find out if you are and what to do about it.
Five Questions Every CEO Should Ask
Here are five vital questions every CEO should ask to get razor-sharp clarity around an organization’s productivity.
Soft Skills For Managers
Soft skills for managers lists the ten most important soft skills managers need to succeed
What is the Management Skills Pyramid?
The management skills pyramid shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Learn at Lunch, A Program To Help Employees Grow
Learn at Lunch, A Program To Help Employees Grow explains what a lunch and learn program is and how to set one up so the company and the employees both benefit from it.
10 Books Every Aspiring Manager Should Read
A list of ten key business management books (with brief descriptions) you need to read to improve your management skills and people management abilities.
Essential Management Skills for Beginners
Level 1 is the basic skills any beginning manager must master. It is the foundation of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Top 7 KPI for Call Centers
Call center KPIs are fairly standard. This article describes several of the most common and points out the key management responsibility is what you do with the metrics.
The Definition of a Leader
What exactly is a leader? How do you define leadership? What are the qualities of a leader? Is leadership the same as management? Read more to find out.
Learn How To Write an RFP
How To Write An RFP details the steps in writing a successful RFP Request for Proposal or RFQ Request for Quote or Quotation
How Call Centers Improve Customer Service
Many companies use software or services to monitor the behavior of their call center agents for performance and quality. Here's what you need to know about quality monitoring of call centers.
The 5 Stages of a Successful Project
What are the five stages of a project, how to start a project, what is project planning, what is project initiation, how to close a project, what is a project feedback loop, changes to a project.
7 Tips for Monitoring and Controling Worker...
One of the manager's basic functions is to monitor and control the work of employees. This article explains how to do that and keep everyone working together toward the same goal.
8 Ways to Develop Better Common Sense
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Manager to employee:
A Quick-Start Guide to Management Careers
What Is A Manager describes the basics of being a manager and the basics of what a manager does.
7 Common Myths about Leadership
Here are seven of the most common myths about leadership that keep us stuck.
11 Tips for Effective Communication Skills
Interested in improving your communications skills? Here are the tips and tricks that will help you improve your communication skills and ability at work.
Why the Best Managers Don't Give Orders
Instead of giving orders, a smart manager gives instructions. Learn how to give instruction instead of giving orders to become a better manager.
Manager's Guide to Writing a Progress Report
As a manager, you will be often called upon to report the progress of something you are working on or are responsible for. This article gives you an outline to guide the preparation of thsose repors.
How to Deal with Difficult Employees
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published 2/28/2015
Pros and Cons of a Career in Management
Is Management For Me? examines the pros and cons of taking a management path in your career.
10 Ways to Give Negative Feedback Without...
When you need to give negative feedback, here are the things to remember.
What's the Difference Between Vision, Strategy...
Vision, Strategy, and Tactics. What they are, how they differ, and how to use them to make your organization successful.
How to Choose the Right Career in Management
Here is a page that leads managers to what they need to know. It is based on where you are in your career and where your interests lie. On each visit you can go further along the path, retrace steps along the same path, or start down a new path.
How to Find the Best Candidate for the Job
What are the top questions a manager wants to ask of a prospective employe in a job interview and what do they tell you.
11 Essential Employee Questions That Every...
Here are 11 basic, fundamental, essential employee questions that every manager should be able to instantly answer. See if you can, and if not, maybe it's time to find out for yourself!
How to Manage Your Boss So Your Boss Won't...
Follow these ten tips and you’ll increase your chances of having a positive, trusting, and productive relationship with your boss.
8 Proven Strategies for Increasing Customer...
Eight keys to increasing your customer satisfaction. How do you increase the customer satisfaction that is essential to any business?
11 Things We're Not Telling Our Bosses
Read about 10 things your employees are thinking to themselves but may not be telling you - some of which you really need to hear!
The Gentle Way to Implement Change in the...
Employee reaction to change is unpredictable and irrational, but can be managed.
Key Success Indicators
Glossary definition of Key Success Indicators (KSI).
8-Step Guide to Giving Positive Feedback
How to give positive feedback describes the steps to motivate employees through public recognition of their successes
How to Manage the Cost of Your Project
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 4 focuses on managing costs, money, and profits.
How Treating Employees Well Saves Your Company...
High employee turnover has a high cost for any business. Some of the cost is financial, but not all. Learn what you can do about it.
Do You Know How to Use Organization Charts?
Read how Organization Charts can be effectively used as a Management Tool, not just a passive reflection of the way an organization has evolved.
7 Characteristics of a Fair Manager
Fairness is just good management. If you want to be a good manager you have to be fair to all. Learn what that means and how to be fair.
Are You Managing Your Time Efficiently?
Project Management 101 outlines the four basic things a project manager must manage successfully. Part 3 focuses on time and schedule management.
Planning Project Dependencies - Planning For...
Project Managers must be able to plan for and manage the dependencies among tasks in their projects. The more complex a project is the more dependencies there will be among project tasks that must be planned for. Learn the different types and categories of project planning dependencies and how to manage the dependencies.
3 Essential Elements of Project Management
how to manage project scope, making assumptions in a project, how to calculate project management risk
10 Nightmares That Cause Managers to Lose Sleep
Ten of the most difficult challenges a manager can face and how to handle them.
How to Clarify your Leadership Values
Use this values sort exercise to clarify your most important values.
30 Definitions of Leadership
Leadership quotes: 30 definitions of leadership
Lessons From The Best Leader I've Ever Know
Leadership is making people want to move together in the same direction. Being a leader is very different than being the boss. Here's how to spot the difference.
The Basics of Planning a Project
Planning a Project, The Basics tells you how to plan any project by using simple examples
A Big List of Tips for Successful Business...
Quick Management Tips on Leadership Business Management Personal Development Marketing Quality and More to Make You More Effective
3 Surprising Truths About Annual Performance...
The Annual Performance Review is usually a waste of time. Here is how to maximize the benefits from this required time waster
Late For Work Excuses
Some people are always late for work. Their excuses are no better than those who are seldom late for work. Here are the best excuses for being late for work and you can add yours.
Continuous Improvement Plan
Glossary definition of the business management term CIP, Continuous Improvement Process or Program
The Benefits of Formal New Employee Training
Getting off on the right foot. New Employee training - is it worth the investment?
Beginner's Guide to Matrix Management
Glossary definition of the business management term Matrix Management
How to Protect Your Ideas With an NDA
Non-Disclosure Agreements (NDAs) To Protect Your Intellectual Property - a look at how Non-disclosure Agreements can protect your Intellectual Property.
What Are Management Jobs?
What are management jobs? What management jobs can I get
7 Elements of a Strategic Plan
Here is a the 7 basic elements of a strategic plan: vision, mission, SWOT analysis, core values, goals, objectives, and action plans.
Getting Your Point Across
Getting your point across means concentrating less on what you want to say and more on what you want them to hear.
10 Rock Solid Truths about Management versus...
Learn about the key differences between management and leadership.
20 Characteristics of Great Senior Executives
Read about the common characteristics that separate successful executives from the rest.
How To Manage Older Workers
Younger gen X managers need to learn how to effectively manage older workers. An aging work force will require new skills of all managers and the older workers.
19 Proven Tips for Effective Retail Management
Top 20 Quick Retail Management Tips on Leadership, Business Management, Personal Development, Marketing, Quality, and More to Make You More Effective.
Top 10 Development Goals for Leaders for 2015
Are you looking for leadership development goals for your individual development plan? Here is a list of 10 to choose from, including delegating more, being more strategic, and being a better listener.
Bowling As A Team Building Exercise
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >I recommend you
How Good Managers Become Lousy Bosses
Why are there so many bad managers? It’s because organizations are designed to create bad managers. Read more to find out how they do it.
New Manager's Guide to Performance Metrics
Metrics, in a business management sense, are merely a set of measurements that quantify results, like return on investment (ROI) or market share.
How to Measure, Then Boost Customer Satisfaction
Customer satisfaction is essential to any business. How do you measure your customer satisfaction and how can you increase your customer satisfaction?
How to Manage Workplace Drama
Workplace conflict in inevitable, and it's a manager's job to deal with it. Learn strategies on how to mediate conflict between employees.
How to Execute a Complex Project in 7 Steps
Page one of two pages using a company meeting as an example of project planning.
Level 3 Management Skills
Level 3 is where the developing manager must master personal development. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
Top 10 Career Tips From Management Pros Who Know
Seasoned Managers offer their tips for new managers.
Surviving The Office Party
The annual office holiday party is more office than party. Your career needs you to act accordingly.
How to Manage
How to Manage provides short lessons in basic management tasks for managers who want to get better.
5 Steps for Effective Business Writing
Writing, whether for business or any other purpose, has certain rules for success. To write effectively follow these rules.
How to Break the Ice and Build a Strong Team
Team building exercises and icebreakers can help build a sense of team in your people, helping them find the team in teamwork. Page 2.
Level 2 Management Skills
Level 2 is the team building skills any developing manager must master. It is the next level of the management skills pyramid which shows the skills a manager must master to be successful and shows how these management skills build on each other toward success.
What Drives Customer Satisfaction?
Key driver analysis tells you what is most important to your customers and where to spend your money for the greatest impact. Key driver charts help you understand the results of a key driver analysis quickly so you can take action.
Are Your Top People Ready To Leave You?
Are Your Top People Ready To Leave You? looks at the warning signs and suggests employee satisfaction and retention strategies
Gross Revenue
glossary definition of management term Gross Revenue
A Manager’s Guide to Dealing with...
Swearing, body odor, bad breath, talking too loud, and too much perfume or cologne. These are all examples of workplace etiquette issues that managers may need to address. Read more to find out how.
Subject Matter Expert
Glossary definition of the business management term Subject Matter Expert, SME.
A Culture of Accountability Starts with...
Here are 8 things leaders can do to create a culture of accountability.
5 Fatal Flaws Managers Make When Setting Annual...
A proven way for managers to set strategically aligned employee goals that produce maximum commitment.
How Managers can Become Awesome Coaches
Can a manager learn to be an effective coach? Yes, read more to find out how.
glossary of the human resources business management term KSA, Knowledge, Skills and Abilities.
10 Reasons Why Superstar Employees Make Lousy...
Why do so many high performing employees become bad managers? Read more to find out.
The Beginner's Guide to Vesting
glossary definition of vesting as it pertains to stock and options
Could a Career in Project Management Be Right...
Read this if you are a business owner looking for project management basics, want to be a project manager, or have questions about project management or managing scope and time and budget.
How to Define Project Scope
Glossary definition of Project Scope
Want to Motivate Your Employees? Try This...
Giving Restricted Stock Is Better Than Giving Stock Options, even for high-tech start up companies in Silicon Valley, from John Reh your Guide to Management
How To Tell If You Are Management Material
How To Tell If You Are Management Material - a top 10 list and pointers on how to be a better manager, from John Reh, your About.com Guide to Management
Maintaining A Work/life Balance
work life balance keeps you healthy and reduces stress at work when you remember the difference between glass balls and rubber balls
Key Skills and Abilities of a Strong Manager
How To Be A Better Manager - some key skills and abilities that help anyone be a better manager.
Office Romance
Office romance is fairly common these days as the office is where we spend so much of our time. Handled well it can lead to a relationship. Handled badly it can lead to a lawsuit for harassment.
Do You Work for a Toxic Boss?
The toxic Boss Syndrome. A toxic boss can sap a company's spirit and hurt its bottom line. Here's how to spot them and deal with them.
How to Deal With a Lazy Employee
class="no-js" itemscope itemtype="http://schema.org/Article" > itemprop="description" >Published on 9/27/2014
What’s the right leadership style for this?
Leadership styles differ depending on the leader, the team, and the situation. Learn how to get the most out of your team by applying the correct leadership style.
10 Ways to Motivate Your Employees
Here are ten ways for managers to create a workplace environment where employees will feel motivated to do their best work.
3 Essential Business Acumen Questions Every...
When you can answer these 4 essential business acumen questions, you’ll be able to provide direction, prioritize and make better decisions.
12 Ways for Leaders to Build a Solid Foundation...
Leadership requires a manager to build solid foundation of trust with their employees. Read more to learn how.
A To Do List That Works
Doing a to do list like this works. You will get more done and feel better about yourself.
7 Must-Read Books About Management
A list of seven key business management books you need to read to improve your management skill and people management abilities.
How to Use the 9 Box Matrix for Succession...
Here are detailed, step-by-step guidelines and best practices for using the performance and potential nine-box matrix for succession planning and development.
8 Management Mythbusters
Do managers make more money? Do they get to order people around? Do the best performers make the best managers? Read about 8 common myths about management and the reality behind the myths.
Managing Mergers Successfully
Merger mania is not going to go away so successful managers must learn how to manage through this turmoil
Don’t Let a Bad Apple Spoil the Bunch:...
Here is an effective methodology to follow when developing an Employee Performance Plan.
How to Hold a Productive Team Meeting
Tips for meeting management to make your meetings more productive.
The Peter Principle
The Peter Principle hold that people are promoted to the level at which they are incompetent and then remain there. There are ways around that problem.
10 Ways to Be a More Collaborative Leader
Here are 10 ways for a leader to build more collaborative work relationships.
Onboarding: Before The Employee Starts
The process of onboarding new employees begins even before they start. The process is important so these steps can help you be successful.
10 Steps to Get Your Team Marching Towards the...
If you're taking over a new team, starting a project, or just need to take your team in another direction, here's a ten-step process on how to create a shared vision using a collaborative approach.

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