My outsourcing vendor offered to staff our team with only level 2 agents, instead of the combination of level 1 and level 2 we are getting now, if we renew the contract for another year. He'll do it at the same price. Is there any reason I shouldn't accept his offer?
Clearly the answer in both cases is to accept the offered improvement. I will get more for the same price. Who wouldn't see that as a good idea? Wouldn't we all jump at it? Then why are some managers so reluctant to hire workers who have more talent and experience than what the position requires when they can get them for the same price?
What Is An Overqualified Worker?
Generally when someone is labeled as "overqualified" it means they have a more extensive and more impressive resume than the hiring manager expected. Regardless of their ability and willingness to do the job, they frequently are screened out by HR and the hiring manager never sees the resume. That is unfortunate for a variety of reasons.
- HR may not know how much additional qualification is acceptable so they rule out everyone beyond the minimum requirements the hiring manager set.
- Individuals with more than the required qualifications never have an opportunity to demonstrate that they are the best candidate.
- The hiring manager spends time training and developing a less qualified person and passing up someone who could have done the job well almost from day one.
Why Is An Overqualified Worker A Bad Thing?
Some managers are reluctant to hire overqualified workers for many reasons. Some are valid is some cases. Some are not.
- Too Expensive
This is the most common reason given for not hiring overqualified workers. In some cases, this is valid. In most cases it is not. If the company posts the salary (or salary range) for a position, it is appropriate to assume that anyone who applies for the position is willing to do the work for that salary. Yes, a more experienced worker may ask for a higher salary because they know how much more they can contribute, but if that's the best salary you can offer, they will do the job for that salary and do it well.
- Hard To Train
Many managers, especially new ones, worry that if they hire someone more experienced, that person will want to do things their own way rather than the way the manager wants. It is a question you need to get an answer from the candidate for, but that should be during the interview process, not used as a screening tool. If they want to do things their way, dump them and move on to the next candidate. However, if they say they can suggest things based on their experience but are certainly willing to follow company procedures, you have the best of both worlds. You may get a better way from them and, if not, they will do it your way anyway.
- Skills Not Current
Again, this is something the manager should ask about in the interview process, not something to use as a screening tool. If anything, an overqualified worker probably has better skills because they have broader skills, both technically and inter-personally. You can teach them any new techniques they need to do the job and you can take advantage of their greater ability to multi-task and to get more done because of their ability to work across functional boundaries.
- Will Be Bored
This may seem like a broken record, but rather than using this possibility as an artificial reason to screen out an overqualified worker, this is something the manager should ask about during the interview. And as you will see in the Overqualified Worker Grid below, sometimes bored is a good thing.
- Will Leave When Things Improve
Yes, they may leave when things improve, but so will other workers. It is up to you as the manager to make them feel appreciated and motivated so they, and their knowledge, will stay with you after things turn around. A Gen Y friend of mine, who currently manages a small team, pointed out that his peers expect to change jobs 20-30 times in their careers. An overqualified worker may actually be a more stable, long-term choice.
Fit This Into A Decision Matrix
There is a grid on the next page that compares manager's skills against workers motivation. This simple four-square matrix can help you decide whether to hire an overqualified worker. While this grid is shown as two types on each axis, there is actually a range from one side to the other.