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1998 Weekly Management Tips (2nd Half)

This list of tips is intended to help you focus on the key issues that are important to your success as a manager. (If you would like to contribute a tip to this list, email it to me.)

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12/15/98: 'Quality' is just conformance to requirements. You get the behavior you critique for, so set your standards and then require conformance to them. Quality will come from that effort, not from slogans, posters, or even threats.

12/01/98: Don't get caught up in 'looking good'. "Work happily together. Don't try to act big. Don't try to get into the good graces of important people, but enjoy the company of ordinary folks. And don't think you know it all. Never pay back evil for evil. Do things in such a way that everyone can see you are honest clear through."

This tip is from Glen Eaton who says, "I have it posted on my wall to remind myself to be humble."

11/15/98: Measure Twice, Cut Once. This old carpentry adage applies equally well to business. Take the time to plan and check your plan so when you do act, the work is done right. (See the tip below as well.)

11/01/98: Ready, Fire, Aim. Don't get caught in 'analysis paralysis'. Figure out what you want to do, make a plan, and then GO. You can always adjust after you have started.

10/15/98: Doing it right costs less than doing it over. Have you ever been asked "Why is there never enough time to do it right, but always enough time to do it over"? Save the costs, including customer dissatisfaction and lower worker morale, by concentrating on doing the job right the first time.

10/01/98: Delegate the easy stuff. The things you do well are the things to delegate. Hold on to those that are challenging and difficult. That is how you will grow.

09/14/98: It's not how hard you work, it's what you get done. Anybody can work hard, and most people do. The really successful people focus on accomplishing results not on effort expended.

09/07/98: Move your Receptionist. In many companies the receptionist is in admistration. Smart companies recognize the impact the receptionist has on the company's image as the first, and most frequent, contact a customer or potential customer has with the company. They move the receptionist into the Marketing Department.

08/31/98: Continuous Incremental Improvement. You don't make your product or service better by getting a committee together to study it. You improve it by making it a little bit better, in some way, every day - continuous incremental improvement.

08/24/98: Your first obligation is to the customer. Without customers you don't have a business. Treat them with the same respect you expect when you are a customer. Make sure everyone in your organization understands the importance of customer service.

08/17/98: Lead by example. If you ask your employees to work overtime, be there too. Just because company policy allows it, don't fly first-class if your associates are in coach on the same plane. Be a leader - it's tougher than being a manager, but it's worth it.

08/10/98: Get out of your office. Management By Walking Around (MBWA) does work. You make yourself more approachable. You get information first-hand. You find out what's really happening.

08/01/98: You get what you pay for. Yes it is an old saying, but it is still true. Whether you are paying for machinery, software , advertising, or people you ultimately get what you pay for. Always buy the best you can afford. Quality always comes through.

07/15/98: You never have to make up for a good start. If a project or a job gets off to a bad start it can be difficult to catch up. Do your planning up front so you get a good start and you won't regret it.

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