Benchmarking
You have to know who's best before you can beat them. Benchmarking is where you start. Benchmarking is the process of determining who is the very best, who sets the standard, and what that standard is. American National Standards Institute
The Institute is a private, nonprofit membership organization with the primary goal of the enhancement of global competitiveness of U.S. business by promoting and facilitating voluntary consensus standards. Site includes online catalog, standards information database, news and calendar.
The American Productivity & Quality Center
This site has sections on benchmarking, knowledge management, performance management, and more. The benchmarking and best practices section includes a library of relevant downloadable resources files. American Society for Quality (ASQ)
ASQ is a society of individual and organizational members dedicated to the ongoing, development, advancement, and promotion of quality concepts, principles, and techniques. APICS Online
The Educational Society for Resource Management develops educational programs for professionals in resource management areas, including inventory, materials, information systems, accounting/finance and supply chain. The Australian Organisation for Quality (AOQ)
The Australian Organisation for Quality is dedicated to encouraging and assisting the implementation of quality management principles throughout both the private and public sectors of Australia. Books relating to the Deming Philosophy
John Hunter's extensive list of books that deal with Dr. Edwards Deming's philosophy for quality improvement. Includes hyperlinks to amazon.com for more information and to purchase the books. The British Quality Foundation
The British Quality Foundation, a not-for-profit company, is the driving force for sustainable excellence in organisations throughout the UK. Demings 14 Points
Dr. Edwards Deming's summation of the critical issues in TQM Management. Developing Customer Serice Standards
From DBAIConsulting, suggested standards for the relocation industry.
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