Promote A Site with Little (or No!) Money
This article by David Bancroft, of FOCUS Associates, has lots of good suggestions for promoting your online business.

Reading Faces
From Naomi Tickle, how to better understand people from their faces

Recommendations for Managing Consumer Complaints
From US dept of Commerce, responsive business approaches to meeting consumer complaints

Service Probe
This company provides "mystery shoppers" to test and evaluate a sales organization. In doing so they also stress the importance to a business of its customers.

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