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From F. John Reh,
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Mo10: Quality customer service is based on three essentials: respect, value, and a human approach. When you first apply these to the way you manage your own staff, you will be able to apply them towards Customers.

(This tip is courtesy of Claire Belilos of CHIC Hospitality Consulting Services)

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User Agreement \| Ethics Policy \| Patent Info. \| Privacy Policy	©2008 About, Inc., A part of The New York Times Company. All rights reserved.

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