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Key Success Indicators

By F. John Reh, About.com

Definition: Key Success Indicators are quantifiable measurements, agreed to beforehand, that reflect the critical success factors (of the company, department, project.)
Also Known As: KSI, Key Performance Indicators, KPI
Examples: One of the Sales Department's Key Success Indicators is number of new customers and the goal for the second quarter is 5 per salesperson.
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