Definition: Key Performance Indicators (KPI) are quantifiable measurements, agreed to beforehand, that reflect the critical success factors (of the company, department, project.)
**See the full Glossary of Business Management Terms and Abbreviations
Also Known As: KPI, Key Success Factors, KSI
Examples:
One of the Sales Department's Key Performance Indicators is number of new customers and the goal for the second quarter is 5 per salesperson.
