Getting Your Point Across
Tailor your message to your audience to improve their comprehension. Don't worry so much about what you want to say as about what you want them to hear and understand. Giving Positive Feedback
Don't ever underestimate the power of positive feedback. We are quick to point out to someone when they make a mistake. Sometimes we forget to acknowledge them when they do something right.
Giving Negative Feedback Properly
"Jane, you ignorant slut.” No one who heard Dan Ackroyd say that on Saturday Night Live had any doubt that he was about to strongly disagree with whatever Jane Curtin had just said. That’s not the way to give negative feedback. Try this instead. The Lesson of the Red Horse.
The key to performance is employee motivation. Buzzword Bingo
Don't hide your message behind the ambiguity of buzzwords. Say what you want to say plainly and direct. Are Your Top People Ready To Leave You?
How to tell whether your top people are ready to leave, and what you can do about it. From Your About.com Guide to Management. Do your employees trust you?
A recent survey suggests they probably do not. Does that matter? And how do you find out? Conflict Resolution
Articles, information and web links on the topics of workplace violence and effective conflict resolution. Information on mediation, arbitration and the stages of conflict will be of interest to anyone in a position of conflict. Preventing Workplace Violence
No workplace is immune to workplace violence as the string of recent killings have pointed out. Here are specific steps you can, and should, take to make your office a less likely target. An article from About Management site Guide John Reh. Public Speaking
Resources for professional speakers and those who have an interest in this. Sites include professional organizations, speaking and presentation tips, and newsletters and other online publications.
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