The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is ... Read More

Is guaranteed customer satisfaction possible, or is it a pipe dream? While some would have you believe that it is not possible, the truth is that guaranteed customer satisfaction is ... Read More

If you are in the "customer satifaction" part of the business, and we all are, here is a short list of things to keep in mind Customer Management Tips You may want ... Read More

I used to volunteer at a local elementary school (which I strongly recommend to everyone). One day, at the end of the school year, I was talking to the janitor ... Read More

One of the single most important keys to getting the most out of any company is having seamless flow of information. If everyone knows what everyone else does you never ... Read More

The time to plan for a crisis is before it happens. Do you understand the difference between a disaster and a crisis? Why we speak of disaster planning, ... Read More

Office romance is fairly common these days as the office is where we spend so much of our time. Handled well it can lead to a relationship. Handled badly it ... Read More

When we're trying to get a point across to someone else we often think long and hard about what we want to say. That is the wrong way to go ... Read More

What three things do you need to find out about someone before you hire them? What is it about how someone answers interview questions that is more important than what ... Read More

"Let's grab a cup of coffee". That can be a powerful suggestion. When you want to focus on what someone is trying to tell you, when you don't have time ... Read More

A cost benefit analysis is done to determine how well, or how poorly, a planned action will turn out. Although a cost benefit analysis can be used for almost anything, ... Read More