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John's Management Blog

By F. John Reh, About.com Guide to Management since 1997

Is Now The Time To Change Your Company Culture?

Friday November 13, 2009
Organizations experience stress just as people do. How your organization has reacted to the current economic conditions may have changed your company culture in ways that aren't necessarily visible yet. You need to check and make sure your company culture still reflects what you want it to be.

Do you know what your current company culture really is as a result of these changes? Is it still what you want it to be? Companies with well defned cultures consistently outperform other companies - during good times and bad. Make sure your team is aligned with the company culture. They will be more efficient and your job will be easier.

If you know how to assess your company's current culture and how to change it to align with your strategic goals if necessary you should be doing that. If you aren't sure how to do that, here is what you need to know about company culture and how to change it.

Can You Motivate Employees?

Thursday November 12, 2009
Brian Scudamore, CEO of 1-800-GOT-JUNK, a trash removal service claims that employees cannot be motivated and all you can do is inspire them and equip them with the right tools. What do you think? Take our poll below.

Public Speaking For Managers

Monday November 9, 2009
For many people, managers included, one of the most difficult times is when you have to speak in public. For some people, this is not a major problem, but you will not succeed as a manager if you are unable to speak confidently in front of a group. You don't have to enjoy it, but you do have to be able to do it well.

Like so many other things, public speaking gets easier with practice. You just go out and do it and each time it gets easier. To get you started, here are the 10 steps that show you How To Speak In Public To A Group. It gives you the tips you need to be an effective public speaker. They will help you whether you are speaking to your first handful of subordinates or addressing a major industry conference.

What Makes You A Good Boss?

Thursday November 5, 2009
Here's a good article from MSN.com about What Makes a Good Boss. Personally, I think the most important comment in the article is in the second section where Wayne Botha is quoted as saying "good bosses focus on getting the job done, not on measuring the hours that a subordinate sits in the chair."

We've had a discussion going about best bosses for some time on this site. Here's a sampling of what your peers have said here about "best bosses". At the bottom is a place for you to submit your choice.

Listen to Your Inner Voice

Tuesday November 3, 2009
We all have a little voice inside us that tells us when something isn't right. Sometimes we can ignore it, but it's always there. Managers are well advised to listen to their inner voice. It can keep them out of trouble and make them more effective. Read Scruples Are A Good Thing to learn more. As times get tough, you may be tempted to do things you know you shouldn't. Listen to your inner voice. It can keep you out of trouble.

The Voice of the Customer

Monday November 2, 2009
In a recession it is even more important than usual to stay connected to your customers. Do you know what your customers think of you and your products? Can you hear the "voice of your customers"? Do you listen to it? You should.

The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is what you do with their answers. Read Customer Satisfaction Surveys to learn how to do a customer satisfaction survey that works.

Should We Spend The Money?

Tuesday October 27, 2009
Managers are often faced with hard financial decisions. Is the cost of a new production machine justified by the benefit received? Is it cheaper to buy a customer management software package or build one ourselves? Should we close one location or cut all locations by 15%? The easiest way to answer those questions is with a cost benefit analysis. Here's how to do a cost benefit analysis and to avoid some of the common mistakes.

Although a cost benefit analysis is most commonly done on financial questions it can be used for almost anything. Not sure whether that proposed marketing campaign is a good idea? Do a cost benefit analysis. Worried about which health care plan to select for your employees? Do a cost benefit analysis. Should we outsource our call center to India, Jamaica, or Canada? Do a cost benefit analysis. It's a great tool. This article tells you how to do a cost benefit analysis right.

Helping A Discouraged Employee

Monday October 26, 2009
These are tough times. People are worried about their jobs and their companies. So it is not surprising that some may be discouraged. Does someone on your team seem "down"? It is important for a manager to know how to recognize a discouraged employee and to know what to do to help them return to their former level of production.

An employee who has become discouraged will not perform at the level he or she is capable of achieving. In addition, they can begin to draw others down to their level.

Read Helping A Discouraged Employee to find out how you can help the employee, your team, and yourself get through this difficult period.

Listening Is A Vital Management Skill

Friday October 23, 2009
It is important to be able to communicate clearly, to be able to convey information to others. As managers, we have to do this throughout the day. However, it is equally important to be able to receive information - from your employees as well as your superiors. Most of us have learned that you can't hear if you are talking, so we let others talk and we listen to what they say.

Yet what your employees do not say is as important as what they do say. You have to develop the ability to listen to what they are not saying and dig through that to get to the truth. Otherwise you will have the false perception that you are doing fine - right up to the minute you are fired and replaced by someone who can be effective. So Listen To What They Are Not Saying and you will be a better manager.

Put Away The Carrot And Use The Stick

Thursday October 22, 2009
I have commented frequently on how out of balance CEO compensation is with that of their employees in many US companies. In CEO Bonuses: Necessary or Greed? I expressed my astonishment in the excuse used for these bonuses as "we need them to keep top talent" when that "top talent" has proven incapable of anticipating, and in many ways causing, the greatest depression in this country in almost a century.

Finally someone in Washington is doing something about it. U.S. pay czar Kenneth Feinberg cut the pay for the final two months of the year of the top 25 earners at seven companies the U.S. government bailed out financially earlier this year.

While American International Group Inc, Citigroup Inc, General Motors Co, Chrysler, GMAC and Chrysler Financial finally seemed to "get it", Bank of America trotted out the old concern about losing their "top talent" as a result of this.

What do you think? Did the government go too far? Is Bank of America right? Or does more still need to be done? Use the comment link below to share your thoughts with your peers.

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