Many of you know of my encounter with the school janitor who inadvertently taught me the value of customers and customer satisfaction. I was telling that story to a new VP the other day so I pulled it up and reread it and it led me to this article about a janitor at the US Air Force Academy (USAFA) and the leadership lessons he unknowingly taught there.
After you've read USAFA article, here are some additional readings on customer service and leadership. Yes - the really are related.
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