The best way to find out whether your customers are satisfied is to ask them. What you ask and how you ask are important. However, the most important thing is what you do with their answers. Read Customer Satisfaction Surveys to learn how to do a customer satisfaction survey that works.
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Customer Satisfaction surveys are essential to knowing how your customers truly feel about your product. I use Rational Survey because they are easy to use many useful features.
http://www.rationalsurvey.com/customer_feedback/customer_satisfaction_survey
I have tried many times to recieve customer service surveys coupon for $3.00 off next visit to Friendlys. It seems that there is a big problem and when I went back to Frienlys this weekend I told the manager about it and she was courteous enough to give me $3.00 0ff of my bill. Now I have another receipt and I am having the same problem??? What is going on? Please get back to me.
Joan McAndrews Rest. # 0337
code# 15091803370004