What Did They Really Say?
Tuesday October 7, 2008
I can't think of any management skill that is more important right now than communication. Your employees may be worried about the current economic situation more than you know. It is a good idea to ask them from time to time how they are feeling; how they are doing. This would be a good time to talk with your people.
When you do talk with them, spend more time listening than talking. And remember that what your employees do not say is as important as what they do say. You have to develop the ability to listen to what they are not saying and dig through that to get to the truth. Otherwise you will have the false perception that you are doing fine - right up to the minute you are fired and are replaced by someone who can be more effective. So Listen To What They Are Not Saying and you will be a better manager.
I agree, leadership communication is about having intelligent conversations with your staff members. Listen to what they say. Listen to what they really mean. And listen to what they are not saying. Having listened to them, you need to engage them in order to find the best way forward.