The Manager's Role in Quality

Last month we featured Leslie Kossoff's great article about What Managers Need To Know About Quality. That article, part 1 of 2, laid out the precepts, the underlying principles in Quality Management.

Here is Part 2, The Manager's Role in Quality. In this article, Leslie lays out why managers should care about quality, their role in making it happen, and what's in it for managers who tackle this challenge. The final sentence sums it up nicely.