Job Enrichment or Job Enlargement

what is the difference between job enrichment and job enlargement and can u please give me an example of how to apply job enlargement and job enrichment???

rhynz_emogirl,

Did you read the two definitions in the glossary? http://management.about.com/library/blanks/blglossary.htm

If so and you still aren’t clear, tell me your industry and your role (i.e. support engineer at a hospital, hr assistant at a bank, etc.) and I’ll try to clarify it for you.

i also facing the same problem.. can u provide me some example for this company (DNMC international) about how their apply the job enrichment in their organization..

Diana,

I can’t tell you anything about that specific company, but see if this helps you understand the difference between the two terms.

A customer service rep (CSR) takes phone calls from customers related to the company’s Product A. If the individual was allowed to also start taking calls for Product B, that would be job enlargement – a horizantal expansion of the job duties to keep the worker motivated.

If the majority of the calls were from customers who didn’t understand how to do things with Product A, the CSR could be assigned to work with the training department to identify and implement changes to the user manual and training guides to reduce some of this type of call. That would be job enrichment – a vertical expansion of the job to make work more challenging and rewarding.

There certainly cannot be a better way of distinguishing between Job enlargement and Job enrichment than you did.
Through the example that you have used, you have helped me to understand management issues that have been giving me torrid times for a long time. Keep it up please.

thank you this really helped me a lot. what is the best decision making strategy?