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Dan McCarthy

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Leaders Aren't Infallible

Thursday January 16, 2014
And they don't have to be infallible. It's okay, even expected, for leaders to make mistakes on occasion. But there are certain things leaders have to have. The have to have a vision and they have to have confidence.

Three events today. Unrelated except that all three involved leaders. Two good. One bad. It was so obvious that the key was confidence.

First, as a leader, you have to have a vision. It doesn't matter whether others can see it or not. But most importantly, you have to have confidence and you have to show that confidence. It is critical that your followers - and your opponents - see that confidence. If you are confident of reaching your vision your followers will follow you there, even if they can't see the vision yet. And your opponents will hesitate, at least slightly, and that will give you the advantage you need.

So if you're a leader, or want to be one, stand up tall, lift your chin, quiet your nerves, and be confident. Be a leader.

Here's more on Leadership.

Older Workers Take Jobs From Younger

Friday January 10, 2014
With the economy still struggling, we all know it is true that older workers take jobs from younger workers. The problem is, according to the Associated Press, that there are no facts to back it up. In fact the opposite is true.

There are not a fixed number of jobs, so one worker or one group of workers staying employed does not limit the opportunities for others. We all thought women entering the workforce would diminish the number of jobs for men. What we saw, of course, was that more jobs were created because of the increased labor available. The same is true for older workers remaining in the workforce longer.

"There's a lot of things economists say that people don't get and this is just one of them", says Jonathan Gruber, an economist at the Massachusetts Institute of Technology. Read the article to understand it better.

And since older workers are staying in the workforce longer, many are taking jobs below their career peak. Younger managers who find themselves in this situation will need to know How To Manage Older Workers.

Keep Your Workers Working During Flu Season

Thursday January 9, 2014
The H1N1 virus, called the swine flu, is back. This time it is hitting young adults and the middle-aged harder than the normal seasonal flu. In part, this is because the very young and older people are more likely to get the flu vaccine. Since the H1N1 appeared first in 2009 many of those who were vaccinated have immunity to this year's variant. Since the flu is hitting the working age population hardest, it will have a more pronounced effect on businesses this year. Here's what you need to know and do to protect your employees and your business from the effects of the H1N1 - Business Planning For A Swine Flu Epidemic.

Some Managers Held Hostage

Tuesday January 7, 2014
NBC News reports two top managers for Goodyear tire company in France were held hostage by workers in a plant that is to be closed. Although they were released unharmed after 30 hours, it points up the potential danger of having to deliver bad news and enforce policies that effect people's jobs, as managers do every day.

Change can be difficult and it can be messy, but it can be managed. The trick is to remember that managing change means managing people's fear.

For more on change management read What is Change Management? And for a lighter note, you may enjoy reading How To Tell If You Are Management Material.

The Most Stressful Jobs

Monday January 6, 2014
Today, the first Monday after the start of the new year, is one of the most stressful days for workers and their managers so it seems appropriate to share this list of The most stressful jobs in America from msn.com. See if your job is on the list. If it isn't, just be glad.

Regardless of how stressful your particular job is, here are Ten Ways To Reduce Your Stress At Work.

Improving Your Customer Satisfaction in 2014

Friday January 3, 2014
Did you make one of your company's resolutions for 2104 to improve your customer satisfaction? Here is a list from U.S. News & World Report of the top 10 companies for customer service. They are all "people pleasers". They figured out that what customers are looking for is "quick and personal service". What can you do to match them? How can you make your customer service better?

Here's more help on this important topic:

Learning From Our Mistakes

Thursday January 2, 2014
John Brandon shares What Happens When You Fire Someone--and Totally Screw It Up, his cautionary tale about learning about leadership the hard way. He notes, "It taught me more about how to handle problems than any of the good decisions I made during that time". That's often the case. We all make mistakes. The key is to make sure you learn from them - and don't repeat them.

And I like to remind myself that even better than learning from your mistakes is learning from the mistakes of others.

I particularly like the last paragraph of Brandon's article. He learned about leadership, communication, and conflict management. Here's more on all three:

Want A Better Job In 2014?

Wednesday January 1, 2014
Did your New Year's resolutions include improving your finances in the new year? If that means finding a new career, here is a list of the best jobs for 2014 according to careerbuilder.com.

However, if you goal is to move into management, here's what you need to know and do:

Top Business Resolutions For 2014

Tuesday December 31, 2013
Did you make New Year's resolutions this year? The same resolutions you probably made for yourself can also be applied to your job. Why not up your efficiency and work on the same resolutions in both areas? Here's how to convert your personal resolutions to your Top Business Resolutions For 2014.

Next Year Maintain Balance

Monday December 30, 2013
Christmas presents are in the past and New Year's resolutions are still ahead. In between, why not give yourself a present. Why not make the commitment now to achieve a better balance in your work and family life for 2014. Learn about Glass Balls And Rubber Balls: Maintaining Work/life Balance.

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